Lillian Joseph

• Resolve customer inquiries and maintain customer satisfaction with quick and professional handling of information.
• Assist applicants in completing ADDP applications
• Provide customer with eligibility information and mail applications
• Answer inquires from recipients and general public regarding the rules and regulations

• Worked with retail customers to understand needs and provide excellent service.
• Enter contract information into the accounting system as well as monitor contract changes and update the accounting system
• Administrative duties (FSC Update, Tran score, calculate Fuel prices, run reports)
• Prepared and mailed invoices to customers, processed payments and documented account updates.

· Reviewed correspondence and taking appropriate actions

· Followed up on outstanding issues and projects on ITS activities

· Prepared correspondence, memo and reports for CIO’s approval

· Scheduled and organized meetings, coordinate travel and/or accommodation arrangements

· Purchased supplies and maintaining records/filing system

· Reviewed expense claim to ensure appropriate sign off and compliance with office policies

· Interacted with customers an answered or referred inquiries while maintaining customers’ confidentiality

· Created a filing system in Virtual Data Room with Merrill Data Site

· Assisted NCT prepared for an IPO

·Provided foreclosure letters to clients and attorneys

· Performed various financial functions in support of branch such as maintaining and updating branch budget tracking spreadsheet using excel; reconciliation of purchasing card expenses for the Director and managers; tracked monthly expense & filing expense claims.

· Provided administrative support in areas such as asset tracking and control; maintained public access corporate enquiry database; performed reception duties

· Assisted with Human Resources activities by completing WEAR forms for management authorization to complete various staffing actions (e.g. new hires secondments etc.); secondment agreements by working with human resources advisor; assisted the management team with recruitment activities by arranging interviews with the selected candidates

· Coordinated activities for new staff set-ups (Network account, access to shared drives, telephone/voice-mail, ID Card& access card)