Koreen Johnson
Wapakoneta
Summary
Versatile and achievement-oriented professional with a strong background in manufacturing and customer service, notably at Honda of American Manufacturing. Excelled in quality inspection and machine operation, enhancing production efficiency and product quality. Demonstrated exceptional customer service excellence and staff training abilities, significantly improving team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Hearth and Spa Sales Consultant
Kerns Fireplace & Spa
07.2025 - Current
- Developed tailored sales strategies to enhance client engagement and satisfaction.
- Conducted comprehensive product demonstrations, showcasing features and benefits to potential clients.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Customer Service Representative
Foster Logistics
04.2025 - 06.2025
- Answering phones and scheduling appointments for truck drivers.
- Checking in drivers and assigning them to a dock to be loaded.
- Working with warehouse associates to get orders to them to be picked up and loaded onto a truck.
- Working with management to do daily tasks that the customers requested.
- Working with Microsoft Office products, and Synapse and Opendock programs.
- Working with money for the sales of food for the associates and drivers coming in.
Production Line Worker
Honda of American Manufacturing
08.2020 - 04.2025
- Performed hand-finishing of final products after assembling component parts for items.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Trained new employees by demonstrating operation of production line machinery.
- Prioritized tasks to meet personal and team production targets.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Production Line Worker
Adecco Staffing & Kelly Services
06.2018 - 08.2020
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained new employees by demonstrating operation of production line machinery.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Prioritized tasks to meet personal and team production targets.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Production Worker
Adecco at Stanley Electric
06.2017 - 04.2018
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Reviewed production schedules and streamlined processes.
- Made sure that products were produced on time and are of good quality.
Cashier
Krogers Grocery Store
02.2017 - 06.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Medina County Career Center
Medina, OH05.2013
High School Diploma -
Highland High School
Medina, OH06-2013
Skills
- Proficient in point-of-sale operations
- Exceptional customer service
- Skilled in Microsoft Office Suite
- Time management
- Objection handling
- CRM proficiency
- Cold calling
- Product and service sales
- Safety compliance
- Manufacturing background
- Efficient cash drawer management
- Issue resolution
Timeline
Hearth and Spa Sales Consultant
Kerns Fireplace & Spa
07.2025 - Current
Customer Service Representative
Foster Logistics
04.2025 - 06.2025
Production Line Worker
Honda of American Manufacturing
08.2020 - 04.2025
Production Line Worker
Adecco Staffing & Kelly Services
06.2018 - 08.2020
Production Worker
Adecco at Stanley Electric
06.2017 - 04.2018
Cashier
Krogers Grocery Store
02.2017 - 06.2017
High School Diploma -
Medina County Career Center
High School Diploma -
Highland High School
Interests
Lego building, working with computers, and being outdoors.
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