Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koreena Muniz

Bay City,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Candlewood Suites
Bay City, TX
09.2021 - Current


  • Greeted guests and resolved any issues they may have during their stay.
  • Collected room deposits, fees and payments.
  • Made housekeeping lists and kept maintenance lists up to date.
  • Trained new front desk agents
  • Run front desk computer systems and answered phone calls.
  • Set up reservations and recommended area restaurants or activities.
  • Night audit
  • General hospitality and making sure my guests have a great stay for as long as they’re with us.


Laundry Attendant

Candlewood Suites Hotel
Bay City, TX
09.2021 - Current
  • Operated laundry equipment and loaded machines, paying attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings.
  • Unloaded linens and towels from dryers and folded them appropriately so they would not have wrinkles.
  • Collected soiled linens and pretreated stains.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Front Desk Agent

Holiday Inn Express Hotel Suites
Sand Springs, OK
08.2020 - 06.2021
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Set up group block reservations and kept track of group sales.
  • Kept in contact with various businesses that stayed with us frequently and regularly send out sales emails.


Education

Charles Page High School
Sand Springs, OK
06.2014

Skills

  • Relationship establishment
  • Professional relationships
  • Credit and Cash Payments
  • Front desk operations
  • Punctual and dependable
  • Multitasking and organization
  • Nightly Audits
  • Business Correspondence

Timeline

Front Desk Agent

Candlewood Suites
09.2021 - Current

Laundry Attendant

Candlewood Suites Hotel
09.2021 - Current

Front Desk Agent

Holiday Inn Express Hotel Suites
08.2020 - 06.2021

Charles Page High School

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Koreena Muniz