Summary
Overview
Work History
Education
Skills
Certification
Industry Experience
Timeline
Generic

Korein Scott

Brooklyn,NY

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Consultant – Account Management, Business Analyst and Development of Operations for Leadership Team

CGI Inc.
02.2022 - Current
  • Contribute to budget, profit and loss statements, proposal development and client presentations through activities such as research, CGI case study identification, and documentation
  • Present on clients in the news and competitor insights for leadership growth meetings
  • Focus on global banking and financial services industry trends
  • Develop client screen presentations in support of potential new business
  • Assist account leadership team on global banking client accounts in helping to ensure that CGI procedures and best practices are adhered to for member onboarding/offboarding, reporting, member management and other activities
  • Contribute to training and professional development presentations for members in the Global Banking and Financial Services sector
  • Organize account team meetings and create meeting materials for account team meetings and all-hands
  • Interface with global CGI team across different locations in order to administer operations for a large, global banking engagement
  • Coordinate and lead the CSG US East Banking Internship program.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Mentored junior consultants, fostering professional growth and building strong team dynamics.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

Support Associate Supervisor

New York Passport Agency
12.2016 - 02.2022
  • As a Support Associate Supervisor, led and managed a team of support associates
  • Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams
  • If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand
  • The Support Associate Supervisor serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management
  • Anticipated tasks include, but are not limited to, the following: Oversee the daily activities of the Communications, Processing, and Customer Service units
  • Plan and follow established procedures, methods and perform workload management to meet changing processing requirements
  • Train contract personnel in their duties and tasks, helping to constantly improve the training process and procedure
  • Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government
  • Resolve problems with minimal disruptions to the activities being performed under the contract
  • Ensure each newly hired contractor signs an acknowledgement of the Passport Internal Controls and a Standard of Conduct; ensures contractors adhere to Internal Control, the Privacy Act, and Personal Identifiable Standards
  • During the absence of the Passport Support Manger oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards, including: Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance management of support services
  • Participate in conference calls with other Passport Support Managers and Project Management Office.
  • Achieved fast issue resolution through diligent research, analysis, and application of relevant solutions tailored to individual client needs.
  • Strengthened internal communication, facilitating productive collaboration among cross-functional teams.

Operations/Revenue Recovery Supervisor

UPS (United Parcel Service)
12.2011 - 12.2016
  • Managed department resources to ensure maximum output, accuracy, and efficiency at all times
  • Enhanced revenue recovery rates by implementing efficient tracking and monitoring systems.
  • Stayed current on industry regulations and best practices, incorporating relevant changes into existing processes to maintain compliance while maximizing effectiveness.
  • Developed comprehensive training materials to ensure all team members were equipped with the knowledge and skills needed to excel in their roles.
  • Grossed $79 million revenue growth in 12 months
  • Oversaw a staff of 15 employees
  • Met and exceeded all established standards for accuracy and productivity
  • Established and promoted a positive, team-oriented work environment emphasizing employee involvement, pro-active communication
  • Implemented employee personal development plans as required ensuring the continuing professional growth of department personnel
  • Established and maintained an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes
  • Functioned as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner
  • Conducted audits of procedures and methods for the different UPS Systems.

Office Assistant

K&J Inc.
06.2005 - 09.2010
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.

Education

Credits towards Bachelor’s Degree - Criminology

The University of Akron

Bachelor’s Degree - Criminology

John Jay College of Criminal Justice
05.2024

Skills

  • Resource Management and Planning
  • Training
  • Performance Management
  • Employee Management
  • Quality Assurance
  • Management Coaching
  • Business Planning
  • Staff Management
  • Configuration Management
  • Operations Analysis
  • Best Practices Implementation
  • Continuous Improvement
  • Assessments
  • Analysis & Evaluation

Certification

  • Lean Six Sigma White Belt
  • AWS Cloud Development
  • Project Management Professional Authorized Training Partner Bootcamp
  • Generative AI on AWS Essentials (Business)

Industry Experience

  • Government, Passport Operations
  • Commercial State Government
  • Global Banking and Financial Services

Timeline

Consultant – Account Management, Business Analyst and Development of Operations for Leadership Team

CGI Inc.
02.2022 - Current

Support Associate Supervisor

New York Passport Agency
12.2016 - 02.2022

Operations/Revenue Recovery Supervisor

UPS (United Parcel Service)
12.2011 - 12.2016

Office Assistant

K&J Inc.
06.2005 - 09.2010

Credits towards Bachelor’s Degree - Criminology

The University of Akron

Bachelor’s Degree - Criminology

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE
Korein Scott