Koren Ferragini
Sault Ste. Marie,MI
Summary
Housekeeping supervisor and business owner with proven experience leading daily operations and team coordination. Deliver consistent customer service through detailed cleanliness standards and efficient scheduling. Train staff on procedures to support quality outcomes.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Days Inn Hotel
Sault Ste. Marie, Michigan
06.2025 - Current
- Supervised housekeeping personnel, providing guidance and support to enhance service quality and team performance.
- Assigned and coordinated daily cleaning duties for guest rooms, hallways, and lobby spaces to ensure consistent cleanliness.
- Conducted regular inspections of guest rooms and common areas to uphold cleanliness standards and ensure guest satisfaction.
- Trained new housekeeping staff on room setup and cleaning procedures.
- Checked guest rooms for cleanliness, supplies, and housekeeping standards.
- Addressed guest inquiries regarding housekeeping services and resolved housekeeping concerns promptly
- Communicated maintenance concerns to management for prompt resolution and room status updates to front desk
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supported housekeeping staff across Days Inn guest rooms and common areas.
Owner
Koren's Kleaning
Sault Ste. Marie, Ontario
02.2005 - 07.2025
- Directed Koren's Kleaning daily cleaning operations and service delivery.
- Coordinated client appointments and optimized route planning to enhance service efficiency.
- Consulted with customers on cleaning needs and service details.
- Cultivated strong client relationships through attentive customer service and proactive communication.
- Managed billing, estimates, and follow-up communications to ensure client satisfaction and timely service delivery.
- Managed cleaning supplies, equipment, and inventory ordering.
Education
High School Diploma -
Bawating
Sault Ste. Marie, Ontario05-1981
Skills
- Housekeeping standards
- Room preparation
- Room setup
- Staff training
- Maintenance coordination
- Facility management
- Inventory control
Timeline
Housekeeping Supervisor
Days Inn Hotel
06.2025 - Current
Owner
Koren's Kleaning
02.2005 - 07.2025
High School Diploma -
Bawating