Koren Gladney
Savoy,Illinois
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Well-versed in strengths to building and maintaining relationships with a diverse range of stakeholders in a spirited, social, and family environment., Skilled in cultivating vendor relationships and implementing effective inventory control, consistently achieving and surpassing financial goals.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
The Ribeye
07.2022 - 09.2024
- Successfully oversaw a 10% growth in sales year over year for 2 consecutive years
- Successfully maintained budget implementations and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability by consistently finding new ways to stay ahead of the curve. Website innovation along with media/social engagement to stay relevant with younger generations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and cash flow .
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Genereal Manager
Perkins Restaurant & Bakery
06.2008 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and Trained managers for all stores in the region for a period of 5 years
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Insurance Sales Agent Assistant
State Farm
04.2006 - 06.2008
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
- Maintained compliance with industry regulations by diligently updating knowledge on insurance products, policies, and procedures.
- Identified opportunities for cross-selling additional insurance products based on comprehensive analysis of clients'' needs, contributing to upselling success rates among agents.
- Developed strong relationships with clients through consistent follow-ups, ensuring a high retention rate.
- Supported insurance agents in closing deals with thorough research on prospective clients'' needs and preferences.
- Delivered accurate quotes to prospective clients quickly, demonstrating promptness and professionalism that reflected positively on the agency''s reputation.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Illinois Army National Guard
State of Illinois
09.1999 - 10.2004
- While serving in the Illinois Army National Guard I was also starting a family and attending college.
- Achieved E5 status of a sergeant
- Successfully accomplished 88M training
- Successfully accomplished 63W training
- Received President Service Medals
- Received Training Awards for B Company 634th FSB
Education
Some College (No Degree) - Business Management
Parkland College
Champaign, IL 08.1998 - 05.2001
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and Development
- Contract Negotiations
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- P&L Management
- Labor Cost Controls
- Vendor relationships
- Facility Management
Timeline
General Manager
The Ribeye
07.2022 - 09.2024
Genereal Manager
Perkins Restaurant & Bakery
06.2008 - 07.2022
Insurance Sales Agent Assistant
State Farm
04.2006 - 06.2008
Illinois Army National Guard
State of Illinois
09.1999 - 10.2004
Some College (No Degree) - Business Management
Parkland College
08.1998 - 05.2001
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