Koren Ingram
Winston Salem,NC
Summary
Compassionate Certified Nursing Assistant with 15+ years in healthcare, delivering high-quality care and supporting patient needs. Ensures compliance with policies and procedures to maintain patient confidentiality and safety. Skilled in accurate data management for reimbursement processes, fostering patient satisfaction across diverse populations.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Home Health CNA
ComForCare
Winston-Salem, NC
09.2024 - Current
- Assists clients with daily living activities and personal hygiene needs.
- Monitored and recorded vital signs to ensure client health stability.
- Collaborate with healthcare teams to develop personalized care plans.
- Encouraged client independence while preserving dignity through personalized support.
- Provide companionship and emotional support to enhance client well-being.
- Fostered positive client relationships by actively listening and addressing individual needs.
- Communicated client needs and progress effectively to families, enhancing care coordination.
- Maintained accurate records of services rendered to each patient.
- Responded quickly to emergency situations following established protocols.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported non-ambulatory residents in range of motion exercises.
- Provided hands-on nursing care under RN supervision.
- Cleaned equipment used by patients after use according to standard procedures.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Ensured cleanliness in clients' living spaces by performing regular cleaning tasks. and organization in clients' living spaces.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Provided emotional support to family members during difficult times.
Home Health Aide
Shipman Family Home Care, INC
Winston-Salem, NC
03.2015 - 09.2024
- Assisted with activities of daily living: personal hygiene, mobility, and feeding.
- Monitored medications and ensured a safe, secure, and healthy environment for optimal patient well-being.
- Documented patient conditions, activities, and adjustments to care plans to facilitate effective communication among care team.
- Performed light housekeeping, prepared meals, and ran errands to ensure a clean, organized, and supportive environment.
- Ensure confidentiality and privacy standards of protected health information.
Care Associate
Forsyth Medical Center
Winston-Salem, NC
07.2022 - 10.2022
- Monitored vital signs, assisted with personal hygiene and ambulation, and facilitated range of motion exercises to support patient well-being.
- Responded to bed alarms, assessed patient needs, and documented activities and conditions to maintain a safe and supportive care environment.
- Ensured HIPAA compliance to safeguard patient privacy and confidentiality. to ensure patient privacy and confidentiality.
Paraprofessional
Jl Redford
Winston-Salem, NC
08.2009 - 09.2017
- Executed daily patient care instructions to ensure compliance with care plan and enhance patient well-being.
- Documented services provided, patient conditions, and behavioral changes to inform care team and improve patient outcomes.
- Provided respite care, assisted with activities such as mobility, and transported patient for classes.
Education
Graduate Certificate - Nursing Assistant 1
Guilford Technical Community College
High Point, NC04-2025
Associate of Science Degree - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL04-2024
High School Diploma -
Mount Tabor High School
Winston-Salem, NC06-1996
Skills
- Interpersonal communication
- Patient care
- Vital signs monitoring
- Care plan collaboration
- Safety protocols
- Hygiene assistance
- Fall prevention
- Bathing assistance
- Range of motion exercises
- Toileting assistance
- Transfer techniques
- Dementia care
- Feeding assistance
- Time management
- Critical thinking
- Oracle PeopleSoft
- Electronic Health Records (EHR)
- Epic cloud-based EHR
- Zoom
- MS Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Typing
- Medical billing
- Accounts receivable
- Collections
- Co-pay
- Deductibles
- Co-insurance
- EOBs
- Medical office procedures
- Revenue cycle management
- Posting payments
- Medicare
- Medicaid
- Third-party payers
- scheduling
- Electronic Medical Records (EMR)
- Managed care
- Insurance verification
- Insurance claim processing
- CMS 1500
- CMS 1450
- Workers' compensation
- Front office operations
- Medical terminology
- anatomy & physiology
- HIPAA compliance
- Medical coding
- Catheter care
- Dressing assistance
- Ambulation support
- Documenting behaviors
- Transporting patients
- Intake recording
- Positioning patients
- Urinary catheter care
- Patient lifting
- Basic life support
- Compassionate caregiver
- Meal planning
- Responding to emergencies
- Blood glucose testing
- Preparing meals
- Electronic charting
High Academic Honors
- Dean's List
- Honor Roll
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical Office Procedures
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Scheduling
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Workers Compensation
- Front Office Operations
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- BLS Certification
- Nursing Assistant 1 Certification
Certification
BLS- Certification
Accomplishments
High Academic Honors Recognition-Dean's List/Honor Roll
Timeline
Home Health CNA
ComForCare
09.2024 - Current
Care Associate
Forsyth Medical Center
07.2022 - 10.2022
Home Health Aide
Shipman Family Home Care, INC
03.2015 - 09.2024
Paraprofessional
Jl Redford
08.2009 - 09.2017
Graduate Certificate - Nursing Assistant 1
Guilford Technical Community College
Associate of Science Degree - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Mount Tabor High School