Summary
Overview
Work History
Education
Skills
Timeline
Generic

Korena Fullerton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

21
21
years of professional experience

Work History

IT Site Manager

Trenton Community Clinic
07.2024 - Current
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Oversaw all daily office operations and equipment maintenance.

Front Desk / Biller /Receptionist, Accounts Receivable

Midsouth Orthopaedic Rehab
08.2020 - Current
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Maintained accurate client records, ensuring proper billing and payment tracking.
  • Researched and resolved billing discrepancies to enable accurate billing.

Property Manager

Prairie Lakes Management
03.2015 - 07.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Registered Nurse

Pediatech Home Care, Bayeda Home Care, Pres Home
04.2009 - 02.2015
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.

Health Unit Coordinator

Ridgeview Medical Center
05.2004 - 04.2009
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.

Education

Bachelor of Science - Nursing

Crown College
St. Bonifacius, MN
05-2008

Certificate - Admin Assistant

Delta School of Business
Lake Charges, La
12-1986

Skills

  • Team leadership
  • Site inspection and management
  • Problem-solving
  • Multitasking and organization
  • Customer relationship management
  • Flexibility and adaptability
  • Shift scheduling
  • MS office
  • Customer service
  • Verbal and written communication

Timeline

IT Site Manager

Trenton Community Clinic
07.2024 - Current

Front Desk / Biller /Receptionist, Accounts Receivable

Midsouth Orthopaedic Rehab
08.2020 - Current

Property Manager

Prairie Lakes Management
03.2015 - 07.2020

Registered Nurse

Pediatech Home Care, Bayeda Home Care, Pres Home
04.2009 - 02.2015

Health Unit Coordinator

Ridgeview Medical Center
05.2004 - 04.2009

Bachelor of Science - Nursing

Crown College

Certificate - Admin Assistant

Delta School of Business

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