Korena Hugues
Rigby,ID
Summary
Hardworking employee enthusiastic about learning fast-paced field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Service Agent
Springhill Suites By Marriott
10.2020 - Current
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Front Desk Receptionist
Bodifi Gym
01.2019 - 07.2020
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
GED -
Jefferson Alternative High School
Lewisville, ID11.2023
Skills
- Operating Telephones
- Food Preparation
- Product and Service Solutions
- Customer Interaction
- Judgment and Decision-Making
- Sales and Upselling
- Problem Resolution
- Microsoft Excel
- Customer Engagement
- Critical Thinking
- Customer Account Management
- Customer Loyalty
- Time Management
- Guest Accounts
- Microsoft Office
- Basic Maintenance
- Property Amenities
- Active Listening
- Google Docs
- Payment Method
- Billing Procedures
- Writing
Timeline
Service Agent
Springhill Suites By Marriott
10.2020 - Current
Front Desk Receptionist
Bodifi Gym
01.2019 - 07.2020
GED -
Jefferson Alternative High School
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