Summary
Overview
Work History
Education
Skills
Expertise
Languages
Timeline
Generic

Koretta Vaughn

Frisco,TX

Summary

Adaptable courier with solid background in providing technical support and troubleshooting. Proven track record in resolving user issues efficiently and implementing effective solutions. Demonstrated expertise in customer service and technical problem-solving.

Professional with experience in logistics and transportation, bringing strong problem-solving skills and attention to detail. Effective in coordinating routes, ensuring timely deliveries, and maintaining high standards of customer satisfaction. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skilled in navigating various delivery systems, managing time efficiently, and communicating with clients and team members.

Professional delivery expert with reliable track record in managing delivery routes and customer interactions. Known for attention to detail and ability to handle changing schedules. Collaborative team player with focus on achieving results and adapting to new challenges.

Overview

21
21
years of professional experience

Work History

Epic Help Desk Specialist

Northern Light Health
07.2024 - 10.2024
  • Supported Epic help desk remotely assist with creating Tickets utilizing JIRA and Service Now
  • Answered phones and directed calls in the appropriate modules, communicated via Teams, used Zoom to educate and guide end users on Epic system
  • Escalated and updated Tickets

Delivery Driver

CVS Healthcare
06.2023 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Epic Analyst

Boston Children Hospital
02.2021 - 06.2023
  • Identified, evaluated, designed and built solutions that improve the productivity and efficiency of software
  • Collaborated with analysts and client to ensure proper system configuration
  • Facilitating the mapping of current workflows and the development of new workflows to support the implementation of new functionality
  • Participated in system implementation/deployment of the application systems

Epic Analyst Help Desk Support

John H Stroger Jr Hospital
03.2019 - 02.2021
  • Works collaboratively with other members of project and training team to assist in developing and maintaining the training program, assists in the development and maintenance of the policy and procedure and training manuals
  • Plans, implements and evaluates EHR ambulatory clinical and professional revenue cycle training
  • Maintain a central database on practice management applications by practice: users, locations, use of scheduling system, automated encounter
  • Assists in developing quality metrics to measure/assess key revenue cycle functions
  • Delivers classroom training for all electronic medical record applications with a focus on those used in the clinical environment
  • Set training schedules and review expectations with Hackensack University Medical Group physician practice staff and leadership

Epic Analyst

HCA West Marion Hospital
06.2017 - 01.2019
  • Collaborated with steering committees and leadership and selected appropriate training for staff
  • Organized and edited training manuals, multimedia visual aids and other educational materials
  • Conducted pharmacy/Clinical end user classroom training in Willow application
  • Provided 'elbow-to-elbow' support during all go-live implementations
  • Responsible for quality control, including reviewing Pharmacy training materials for accuracy and policy compliance, and end user proficiency exams
  • Managed the development of future go-live implementation training, and ongoing new hire training
  • Communicated all learning and performance objectives, schedules and training assessments to upper management Nurse

Driver Helper

MDS Pharma Services
02.2004 - 03.2018
  • Scanned and tracked packages for delivery accuracy and security.
  • Displayed very good communication and customer service skills.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.

Education

Certified Nursing Assistant -

Associate of Business Administration -

Pearl River Community College
Poplarville, MS
03.2012

Computer science - Healthcare Information Administrations

Pearl River Community College
07.2009

Skills

  • Remote Support
  • Software Knowledge
  • Network Troubleshooting
  • Help Desk Software
  • ITIL Knowledge
  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Punctuality
  • Load organization
  • GPS Technology

Expertise

  • Customer Service, Delivery Courier


  • Help Desk Analyst, Expanse Trainer, 12


Languages

English
Professional Working

Timeline

Epic Help Desk Specialist

Northern Light Health
07.2024 - 10.2024

Delivery Driver

CVS Healthcare
06.2023 - 06.2024

Epic Analyst

Boston Children Hospital
02.2021 - 06.2023

Epic Analyst Help Desk Support

John H Stroger Jr Hospital
03.2019 - 02.2021

Epic Analyst

HCA West Marion Hospital
06.2017 - 01.2019

Driver Helper

MDS Pharma Services
02.2004 - 03.2018

Computer science - Healthcare Information Administrations

Pearl River Community College

Certified Nursing Assistant -

Associate of Business Administration -

Pearl River Community College

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Koretta Vaughn