Korey Cobb

Led high-impact health mission initiatives focused on driving operational efficiency and optimizing processes to enhance healthcare service delivery. Developed and maintained strong customer relationships with key government agencies, advocating for Federally Qualified Health Centers (FQHCs) and securing vital resources to expand healthcare access for underserved populations. Cultivated industry partnerships and promoted cross-functional collaboration, contributing to organizational growth and the expansion of innovative healthcare services aimed at improving patient outcomes.

Key Accomplishments:

• Developed and implemented a new marketing strategy that increased patient engagement and conversion rates, achieving sustainable KPIs. The strategy supported key organizational objectives by driving higher participation and visibility of healthcare services.
• Encouraged an intrapreneurial mindset among site managers, fostering a competitive yet patient-first culture that improved service delivery and patient satisfaction. This initiative led to better engagement and ownership at the leadership level.
• Represented Virginia FQHCs in policy discussions, ensuring sustained financial support for underserved communities by engaging with high-level decision-makers.
• Secured a $360,000 grant through collaboration with Senators Kaine and Warner's offices, supporting radiology services for Loudoun County residents. This grant enabled the expansion of critical healthcare services, improving patient outcomes, and enhancing access to specialized care.
• Developed an AI-based policy to improve patient attendance rates, increasing the efficiency of appointment scheduling and reducing no-show rates, resulting in better healthcare outcomes and streamlined operations.
• Spearheaded the design and implementation of an automated Building Management System (BMS), improving efficiency and reducing manual labor.

Specialized in coordinating operations, contract management, staffing, and budgets to support organizational goals. Managed financial expenditures to ensure cost-effective, compliant operations. Led key initiatives with the CEO, driving efficiency and alignment with company objectives. Developed processes that foster continuous improvement and cross-departmental collaboration, boosting productivity.

Key Accomplishments:

• Oversaw healthcare operations, including vendor management, contract negotiations, and federal compliance.
• Built strategic partnerships to foster business growth and improve service delivery, securing approximately $200k in contracts with Montgomery County for medical services.
• Developed and executed cross-functional projects that increased organizational efficiency and generated additional revenue.
• Executed process improvements by introducing a new medical business service, streamlining administrative functions, and implementing operational changes that increased internal and external efficiencies, resulting in an additional $53k in revenue in Q4 2022.
• Demonstrated expertise in financial management and budget planning, successfully negotiating contracts with stakeholders to reduce facility costs, utilities, and overhead expenses in 2021 and 2022. These contracts improved financial performance, enhanced customer access, and aligned with the organization's goals of operational excellence.
• Independently opened three new facilities in the first year of employment, achieving over 80% growth, and significantly expanding the organization's reach and capacity to serve the community.
• Represented the organization in collaboration with service providers and external agencies during a statewide shortage of Certified Board Athletic Trainers, successfully hiring medical staff, and establishing operational support at five large youth organizations, furthering the company's mission to provide solutions to underserved communities.
• Successfully secured congressional support, leading to approval of funding that supported essential healthcare services and operational improvements.
• Oversaw the construction of new facilities, coordinating with contractors and managing project timelines and budgets.
• Reduced overhead by 15% through efficient vendor contract negotiations and facility upgrades.
• Implemented a new facility master plan that enhanced operational efficiency and improved resource allocation across all locations.

Directed the company's strategic course, development, and future growth in the market. Led a team to develop and execute key strategies, and administer all operations in accordance with the goals and objectives of the organization. Worked in a consultative and leading fashion with other department heads, such as marketing, billing, site managers, human resources, and operations, as an advisor of operations that improved their efficiency and effectiveness.

Key Accomplishments:

• Managed a team of 50+ employees, including maintenance, custodial, and grounds personnel, ensuring operational readiness 24/7.
• Implemented risk mitigation strategies that improved safety protocols and compliance with local, state, and federal regulations.
• Designed a continuity of operations plan in collaboration with the leadership team to ensure minimal disruption during emergencies.
• Collaborated with MMI leadership to assess operational and financial needs, developing and implementing processes that enabled successful hiring, budgeting, and space allocation. This resulted in the construction of the largest, state-of-the-art, physician-owned physical therapy facility in 2020, completed within a set projected budget.
• Led as program manager and advisor to execute surgical and communication initiatives, driving a 10% revenue increase in the first year by improving operational efficiency and aligning resources with organizational goals.
• Developed and implemented a telemedicine infrastructure in response to the 2020 pandemic, addressing the immediate need for patient-provider engagement in Western Maryland. This project included launching a virtual platform and coding solutions, allowing the institute to maintain revenue and provide continued employment during the shutdown.
• Evaluated data, policies, and workflows independently, creating MMI's first intranet system. This tool provided employees from seven regional locations 24-hour access to operational information and collaboration tools, significantly improving internal communication and efficiency.
• Created MMI's first live performance monitoring system for remote employees, enabling management to assess and enhance productivity while working from home.
• Coordinated and managed biannual compliance requirements for over 200 employees in Maryland for three consecutive years. Promoted to Co-Chair of Compliance for all Centers for Advanced Orthopedics, ensuring adherence to state and federal regulations across more than 50 practices.
• Increased revenue margins through contract negotiations for in-house medications, securing favorable terms with both vendors and suppliers to reduce costs and boost profitability.
• Served as a leader and subject matter expert on enterprise-wide projects aimed at achieving operational excellence and ensuring compliance with federal and state regulations, including HIPAA initiatives.
• Implemented an enterprise-wide risk assessment by collaborating with business owners to proactively develop and roll out risk mitigation plans, safeguarding the organization from potential operational risks.
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Planned and took charge of all daily priorities and high-profile commitments, while serving as the principal point of contact for those seeking access to the Deputy Director.

Key Accomplishments:

• Managed complex schedules and executive-level correspondence, ensuring timely preparation for meetings, presentations, and high-level engagements.
• Coordinated cross-functional teams and departmental projects, facilitating seamless communication and collaboration across various NIH divisions.
• Handled confidential information with discretion, maintaining compliance with federal policies and internal protocols related to data security and confidentiality.
• Prepared executive summaries, reports, and presentations, synthesizing complex data into clear, actionable insights for senior leadership.
• Streamlined operational processes, improving the efficiency of administrative tasks such as travel arrangements, expense reports, and meeting logistics.
• Supported procurement and contract management, assisting in vendor coordination, budget tracking, and adherence to NIH procurement policies.
• Monitored departmental workflows and deadlines, ensuring alignment with organizational objectives and timely project execution.
• Provided administrative direction for daily operations, coordinating facilities management, procurement, and crisis management plans.
• Assisted in capital planning and project management efforts for ongoing NIH campus expansions and renovations.

Applied knowledge of company contracts and endorsements, state laws and regulations, customer service philosophy, and medical anatomical terminology to successfully settle claims in all 50 states. Managed whether the additional or specialized investigation was necessary for a claim resolution.

Key Accomplishments:

• Consistently ranked in the top 10% of claim investigators, effectively managing high-value vendor contracts and complex claims, leading to a promotion based on performance.
• Led complex investigations for high-value federal and state contracts, ensuring compliance with regulations while negotiating favorable outcomes.
• Led comprehensive investigations using advanced data systems (ISO, Accurint) to evaluate liability, ensuring contract compliance, and settling claims up to $1.5 million, with a focus on adherence to federal and state regulations.
• Managed and maintained reporting structures for complex liability cases, providing detailed data analysis and executive-level summaries that supported decision-making and contract adjustments.
• Collaborated with cross-functional teams, including legal and external experts, to improve operational processes, mitigate risks, and achieve favorable litigation outcomes that aligned with the company's strategic objectives.
• Developed and implemented process improvements that streamlined investigation procedures, reduced claim resolution time, and enhanced overall operational efficiency, contributing to organizational success.
• Mentored and trained junior staff, ensuring best practices in vendor compliance, data analysis, and risk management were consistently applied across all investigations.
• Utilized data-driven insights to drive process enhancements, ensuring accurate evaluations, compliance with contractual obligations, and optimal claim outcomes.