Korey Connor
Portsmouth,VA
Summary
Successful Emergency Dispatcher with 3 years of experience addressing emergency situations with the public, and coordinating emergency units efficiently. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling of difficult situations through resourcefulness and adaptability.
Overview
20
20
years of professional experience
5
5
Certificates
Work History
Grassroots Referee, Grade 7
United States Soccer Federation
Portsmouth, VA
01.2006 - Current
- Enforce game rules to maintain fair play and uphold sportsmanship standards.
- Manage players on field efficiently, and approach each situation with a calm and collective attitude
- Effectively communicate with diverse groups of athletes, coaches and game officials.
- Trained new referees on rules, signals, and conflict resolution techniques for improved consistency.
E911 Dispatcher
City of Portsmouth
Portsmouth, VA
08.2022 - 01.2026
- Monitored emergency calls and prioritized dispatching to ensure timely response from first responders. Handled approximately 50-100 calls a day.
- Operated multi-line phone systems and radio communications to manage emergency situations effectively.
- Maintained detailed records of incidents and responses, ensuring accurate documentation for future reference.
- Collaborated with law enforcement and emergency personnel to coordinate resources during critical events.
- Acted as a point of contact during emergencies, providing guidance and support to both callers and responders.
- Supported public safety by accurately entering critical information into computer-aided dispatch systems.
Clerk
Kroger
Memphis, TN
05.2015 - 11.2017
- Processed customer transactions accurately and efficiently at checkout stations.
- Assisted customers with inquiries, providing knowledgeable support and service.
- Attended self-scan units to ensure proper merchandise purchase and assisted customers with self-scan units.
- Trained new clerks on operational procedures and customer service expectations.
- Other assigned role included File Maintenance, which ensured all stocked items were provided correct sticker price to customers.
Customer Support - Online
Major League Gaming, INC
New York, NY
05.2014 - 07.2015
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Directed chats, emails and tickets to appropriate individuals and departments.
Team Member W/Special POS Rights
Toys R Us
Memphis, TN
07.2013 - 05.2015
- Responded to customer questions and requests promptly and efficiently.
- Prioritized helping customers over completing other routing tasks inside the store.
- Build relationships with customers to increase likelihood of repeat business
- Other role included Price and Sign Coordinator, ensuring that items in stock showed correct sticker price.
- Other role included Cash Office Team Member, which oversaw the cash office and duties such as daily till audits, daily transaction audits and maintained the correct safe balance while making deposits accordingly.
Education
Some College (No Degree) - Criminology And Criminal Justice
University of Memphis
MemphisSkills
- Strong Communication
- Creative Problem Solver
- Fast Learner
- Attention to Detail
- Calm and Professional Under Pressure
- Dependable and responsible
- Multitasking Abilities
- Effective Trainer
Timeline
E911 Dispatcher
City of Portsmouth
08.2022 - 01.2026
Clerk
Kroger
05.2015 - 11.2017
Customer Support - Online
Major League Gaming, INC
05.2014 - 07.2015
Team Member W/Special POS Rights
Toys R Us
07.2013 - 05.2015
Grassroots Referee, Grade 7
United States Soccer Federation
01.2006 - Current
Some College (No Degree) - Criminology And Criminal Justice
University of Memphis
Certification
- PST - Public Safety Telecommunicator
- VCIN Certified
- NCIC Certified
- EMD - Emergency Medical Dispatch
- CPR Certified