Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Personal Care Worker
Independant Growth Home Health Care
Aurora, CO
07.2018 - Current
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Documented residents' mental status, sleep and eating patterns in medical record books.
Assisted patients with self-administered medications.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Lead Teacher
Creative Learning Academy
Aurora, CO
03.2014 - 09.2017
Planned and implemented different daily activities to enhance overall development and growth of every student.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Conferred with parents about student progress to boost family involvement and enhance student support.
Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Worked one-on-one with students and student teachers to increase overall classroom success.
Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Observed and recorded teacher methods to suggest improvements and increase student interest.
Introduced new software into classrooms, enhancing student comprehension and improving test scores.
Lead Teacher
Cannon Learning Center
Aurora, CO
07.2012 - 11.2013
Planned and implemented different daily activities to enhance overall development and growth of every student.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Conferred with parents about student progress to boost family involvement and enhance student support.
Customer Service Associate
Walmart
Commerce City, CO
06.2008 - 07.2012
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Physical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health AgenciesPhysical Therapist Assistant at Nurse Home Care/Community Home Health Services/Allegiance Home Health/Pinnacle/Preferred Home Care of Florida Home Health Agencies