KOREY HUNZIKER
Kansas City
Summary
Versatile Security Field Engineer with a robust background in configuring and maintaining complex systems. Leverages outstanding communication and problem-solving skills to deliver solutions in high-pressure environments. Proven leadership in project management, adept in electronic applications, with a commitment to professionalism and reliability.
Overview
11
11
years of professional experience
Work History
Security Field Engineer
Johnson Controls/ Sensourmatic
Kansas City
06.2021 - Current
- Configured, installed, tested, maintained, monitored, and troubleshot a variety of specialized equipment in the field.
- Conducted on-site system analysis to identify problems with customer systems and networks.
- Analyzed survey reports, maps, and other topographical or geological data to plan projects.
- Estimated quantities and cost of materials, equipment, or labor to determine project feasibility.
- Collaborated with other engineers on complex problem resolution efforts.
- Managed multiple projects concurrently while meeting deadlines within tight timelines.
- Developed detailed documentation for all field engineering activities.
- Trained staff members on how to use new technologies implemented in the field.
- Maintained records of all activities performed during on-site visits, including details regarding any changes made or actions taken.
- Performed upgrades to existing systems as well as new installations of network infrastructure components.
- Performed maintenance checks on equipment used in the field to ensure optimal performance.
- Provided technical support and troubleshooting for field operations, including diagnosing and resolving hardware and software issues.
- Offered input and communicated service and processes to meet business needs.
- Resolved customer inquiries promptly by providing accurate answers or escalating appropriately.
Electronics Technician 1
Northrop Grumman/USPS Central Repair Facility
01.2019 - 07.2021
- Perform testing and repair of simple to medium complexity electronic and electromechanical equipment using common hand tools and test equipment (e.g., multimeters, power supplies, signal generators, frequency counters, oscilloscopes, etc.)
- Diagnose and repair items to the component level using common hand tools and test equipment.
- Follow instructions that cover virtually all procedures.
- Receive technical guidance as required from supervisor or higher-level technicians.
- Work is given a detailed review when new or advanced assignments are involved.
- Performs other related duties as assigned.
Shipping/Receiving Clerk
Northrop Grumman/USPS Central Repair Facility
01.2018 - 12.2018
- Packs, marks, and ships items as required to meet the timely shipping performance of all USPS end items repaired by the Central Repair Facility.
- Identifies and prepares the necessary receiving documents required for work control of end items as established in work instructions.
- Unloads and distributes piece parts and supplies to appropriate areas.
- Coordinates necessary shipping paperwork as required in the established work instructions.
- Ability to operate a forklift and small hand tools.
Casino Marketing Administrator
Prairie Band Casino & Resort
Mayetta
12.2016 - 12.2017
- Responsible for communicating with VIP players through telemarketing, in-person and gaming floor contact, email correspondence, and mailings to educate customers about available services, promotional opportunities, and special events.
- Creates and maintains various program reports as needed or requested by department managers.
- Responsible for inputting data in group tracking reports for various events, promotions, or direct mail analysis.
- Responsible for entering end-of-day comp entries for Casino Host staff.
- Assists with Marketing events and promotions, Players Club, Front Desk, and Casino Hosts as needed.
- Actively seeks and opens new Players Club accounts, which may include building a rapport with patrons on the gaming floor.
- Ensures accuracy of gaming patron data when accessing account information.
- Functions as Front Desk Clerk, assisting with player check-in, check out, securing payment for accommodations, and giving proper change, room assignments, and guest room key distribution when assigned.
Players Club Representative
Prairie Band Casino & Resort
Mayetta
06.2016 - 12.2016
- Greets customers as a representative of Prairie Band Casino and Resort and provides information concerning casino programs and amenities, hotels and restaurants, and the Players Club program.
- Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts, and maintains inventory control records.
- Ensures accuracy of gaming patron data when accessing account information, must project professionalism, and a consistently friendly and outgoing personality.
- Communicates and reports on guest feedback, including specific guest issues and actions taken or suggested actions to resolve the guest issue.
- Provides superior and personalized guest service to all gaming patrons.
Customer Service Specialist
Sears Homestore
Hays
03.2016 - 06.2016
- Assist customers in finding items in the store.
- Delivering, installing, and creating service orders for numerous appliances.
- Setting and completing commission goals.
- Assembling different items for the showroom floor using various hand and power tools.
Electronic/Connection Center Associate
Walmart
Hays
10.2014 - 03.2016
- Assist customers with cell phone knowledge and contract management.
- Build exceptional customer experiences through engagement, attitude and service.
- Inspect merchandise for quality and quantity.
- Focus on the total customer experience with direct salesmanship.
- Setting up complex display shippers using directions.
Education
Certificate - Google Cyber Security
Coursera
Associate's Degree - Health Studies
Fort Hays State University
Electronic Technician Associates -
WTI
High school diploma -
Hays High School
Skills
- Cybersecurity and networking fundamentals
- Troubleshooting techniques
- Efficiency under pressure
- Knowledge of electronic applications
- Knowledge of mobile applications
- Ability to prioritize job duties
- Strong problem-solving skills
- Network troubleshooting
- Project management
- Customer service
- Technical support
- Electronic repair
- Technical troubleshooting
- Equipment maintenance
- System analysis
References
Available upon request
Timeline
Security Field Engineer
Johnson Controls/ Sensourmatic
06.2021 - Current
Electronics Technician 1
Northrop Grumman/USPS Central Repair Facility
01.2019 - 07.2021
Shipping/Receiving Clerk
Northrop Grumman/USPS Central Repair Facility
01.2018 - 12.2018
Casino Marketing Administrator
Prairie Band Casino & Resort
12.2016 - 12.2017
Players Club Representative
Prairie Band Casino & Resort
06.2016 - 12.2016
Customer Service Specialist
Sears Homestore
03.2016 - 06.2016
Electronic/Connection Center Associate
Walmart
10.2014 - 03.2016
Certificate - Google Cyber Security
Coursera
Associate's Degree - Health Studies
Fort Hays State University
Electronic Technician Associates -
WTI
High school diploma -
Hays High School
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