Korey Olmstead
Coinjock,NC
Summary
At Xenith Bank, Bank of Hampton Roads, excelled as a Bank Teller by managing high-volume transactions with unparalleled attention to detail, ensuring a flawless customer experience. Demonstrated exceptional problem-solving abilities and professionalism, fostering trust and positive relationships. Skilled in cash handling and customer service, consistently maintaining accuracy in financial records.
Overview
4
4
years of professional experience
Work History
Bank Teller
Xenith Bank, Bank of Hampton Roads
02.2013 - 05.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Call Center Representative
Xenith Bank, Bank of Hampton Roads
05.2016 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Currituck County High School
Currituck06-2008
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Cash handling expertise
- Problem-solving
- Phone etiquette
- Data entry efficiency
Timeline
Call Center Representative
Xenith Bank, Bank of Hampton Roads
05.2016 - 01.2017
Bank Teller
Xenith Bank, Bank of Hampton Roads
02.2013 - 05.2017
High School Diploma -
Currituck County High School
Similar Profiles
Antonio MillerAntonio Miller
NA at Hampton Roads Community Action Program Whole Family Employment ProgramNA at Hampton Roads Community Action Program Whole Family Employment Program
Alyssa RochaAlyssa Rocha
Service Writer at Hampton Roads Car CareService Writer at Hampton Roads Car Care
Jasmine WatsonJasmine Watson
Medication Aide Instructor at Hampton RoadsMedication Aide Instructor at Hampton Roads