Korey Olmstead
Coinjock,NC
Summary
At Xenith Bank, Bank of Hampton Roads, excelled as a Bank Teller by managing high-volume transactions with unparalleled attention to detail, ensuring a flawless customer experience. Demonstrated exceptional problem-solving abilities and professionalism, fostering trust and positive relationships. Skilled in cash handling and customer service, consistently maintaining accuracy in financial records.
Overview
4
4
years of professional experience
Work History
Bank Teller
Xenith Bank, Bank of Hampton Roads
02.2013 - 05.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Call Center Representative
Xenith Bank, Bank of Hampton Roads
05.2016 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Currituck County High School
Currituck06-2008
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Cash handling expertise
- Problem-solving
- Phone etiquette
- Data entry efficiency
Timeline
Call Center Representative
Xenith Bank, Bank of Hampton Roads
05.2016 - 01.2017
Bank Teller
Xenith Bank, Bank of Hampton Roads
02.2013 - 05.2017
High School Diploma -
Currituck County High School
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