Korey Robles
Albuquerque,NM
Summary
Results-driven professional with strong background in site operations and leadership. Adept at coordinating teams, managing resources, and ensuring project milestones are met with precision. Known for strong communication, adaptability, and ability to foster collaborative environments. Skilled in problem-solving, conflict resolution, and optimizing workflows to maximize efficiency and safety.
Overview
16
16
years of professional experience
Work History
Assistant Site Leader
GGG Washes Llc (Champion Xpress Car Wash)
Albuquerque, NM
12.2024 - Current
- Provided reliable status updates to senior management on key project metrics including progress reports and budget variances.
- Established relationships with internal customers and functional managers.
- Established strong relationships with clients through clear communication and proactive problem-solving strategies.
- Evaluated work performance of team members regularly which led to increased accountability among staff.
- Conducted regular site inspections to monitor progress, identify issues, and recommend corrective actions when necessary.
- Promoted a culture of teamwork within the crew through effective leadership techniques that fostered positive working relationships.
- Verified parts to comply with set specifications and quality standards.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Medical Coordinator
SteelBridge Ministrys
Albuquerque, NM
09.2024 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Line Cook
Hacienda Del Rio
Albuquerque, NM
06.2016 - 01.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Customer Service Advocate
Alorica
Albuquerque, NM
05.2014 - 10.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
General Manager of Food Service
Papa John's
Albuquerque, NM
01.2012 - 02.2015
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
General Manager of Food Service
Pizza Hut
Albuquerque, NM
05.2009 - 11.2012
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 50 team members.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
Education
Associate of Applied Science - Information Technology
University of Phoenix
Tempe, AZ06-2026
High School Diploma -
Rio Grande High School
Albuquerque, NM05-2010
Skills
- Patient confidentiality
- Healthcare administration
- Medical billing and coding
- Interdepartmental communication
- Medical terminology proficiency
- Multitasking
- Problem-solving abilities
- Professionalism
- Multidisciplinary team collaboration
- Inventory Management
- Crisis Management
- Problem-solving aptitude
Timeline
Assistant Site Leader
GGG Washes Llc (Champion Xpress Car Wash)
12.2024 - Current
Medical Coordinator
SteelBridge Ministrys
09.2024 - Current
Line Cook
Hacienda Del Rio
06.2016 - 01.2018
Customer Service Advocate
Alorica
05.2014 - 10.2015
General Manager of Food Service
Papa John's
01.2012 - 02.2015
General Manager of Food Service
Pizza Hut
05.2009 - 11.2012
Associate of Applied Science - Information Technology
University of Phoenix
High School Diploma -
Rio Grande High School
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