Summary
Overview
Work History
Education
Skills
Timeline
Generic

Korey Wallace

Dayton,OH

Summary

A friendly Customer Service Associate skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over three years of experience working in artist-friendly retail settings. A Custom Framer with over 8 years of knowledge as a seasoned artist with talents in ceramics, paintings, mosaics, color theory, photography and design.

Overview

7
7
years of professional experience

Work History

Pre Access and Pre Registration

Kettering Medical Center
Dayton, OH
06.2023 - Current
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
  • Answered incoming calls from patients, providing prompt and accurate information.
  • Processed liability for customers upcoming appointments over the phone.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Reviewed daily performance metrics such as average wait time, number of calls answered.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Participated in team meetings to discuss strategies for improving customer service experience.

Customer Service Associate & Framer

Michaels Arts and Crafts
Dayton, OH
08.2020 - 10.2023
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Educated customers on special pricing opportunities and company offerings
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Recommended and initiated product offerings to meet customer changing needs
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
  • Explained benefits, features and recommendations to maximize client retention
  • Improved customer service wait times to mitigate complaints
  • Trained new hires on products and services, best practices and protocols to reduce process gaps
  • Measured and marked cutting lines on wood and raw materials
  • Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes
  • Fitted, cut and installed wood trim
  • Applied caulk, sealants and other agents to installed surfaces
  • Cleaned job sites by clearing away carpentry debris and waste
  • Took accurate measurements to calculate size and amount of materials needed for project completion
  • Adhered to project blueprints and requirements to deliver quality work
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time
  • Maintained clean and organized workplace to optimize performance, efficiency and safety
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools
  • Worked effectively with clients to establish project scope and requirements, drafting and amending blueprints to reflect specifications

Customer Service Cashier

JOANN Fabrics and Crafts
Miamisburg, OH
08.2019 - 03.2020
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
  • Greeted customers and responded to informational requests
  • Processed credit card, EBT and gift certificate payments in electronic computer systems
  • Collected credit card and cash payments to complete transactions for customer orders
  • Maintained cleanliness and presentation of stock room and production floor
  • Helped customers find store locations and complete purchases
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels

Childcare Worker

Madear TLC
Dayton, OH
06.2018 - 08.2018
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
  • Enforced rules to teach good manners and maintain safe environment
  • Cared for children of various ages and assisted with feeding, dressing and daily activities
  • Regulated children's schedules to balance rest, learning and play
  • Organized and planned age-appropriate reading, crafts and music lessons
  • Employed positive guidance strategies to encourage children and improve behavior
  • Developed and implemented lesson plans and activities for children of various ages
  • Sanitized toys and tables to maintain clean, safe environment
  • Assisted children in development of social, communication and problem-solving skills
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Taught children how to complete basic crafts such as paintings, drawings and decorations

Custodian

City Church Dayton
Dayton, OH
06.2017 - 08.2017
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
  • Checked and stocked inventory throughout facility to meet expected demands
  • Moved equipment and furniture to thoroughly clean space
  • Operated industrial cleaning equipment to quickly complete custodial tasks
  • Notified building managers about needed repairs to maintain public safety
  • Set up and removed furniture, equipment and supplies required for meetings and special events
  • Discarded cardboard boxes and trash in compactors and balers
  • Gathered and emptied trash cans and disposed of bags
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing
  • Stocked, sanitized, cleaned and inspected restrooms
  • Disposed of waste and gathered individual trash bags to place in receptacles

Education

High School Diploma -

Stivers School For The Arts
Dayton, OH
06.2018

Some College - Fine Arts

Sinclair Community College
Dayton, OH

Skills

  • Customer Support
  • Inbound and Outbound Calling
  • Customer Account Management
  • Customer Service
  • Team-Oriented and Cooperative
  • Cultural Awareness and Sensitivity
  • Refunds and Returns Management
  • Excellent Attention to Detail
  • Teamwork and Collaboration
  • Computer Skills
  • Strong Analytical and Problem Solving Skills
  • Graphic Design
  • Inventory Management
  • Time Management
  • MS Office
  • Patient and Empathetic
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Creative Problem Solving
  • De-escalation Techniques
  • Sales skills
  • Billing management
  • Medicare and Medicaid process

Timeline

Pre Access and Pre Registration

Kettering Medical Center
06.2023 - Current

Customer Service Associate & Framer

Michaels Arts and Crafts
08.2020 - 10.2023

Customer Service Cashier

JOANN Fabrics and Crafts
08.2019 - 03.2020

Childcare Worker

Madear TLC
06.2018 - 08.2018

Custodian

City Church Dayton
06.2017 - 08.2017

High School Diploma -

Stivers School For The Arts

Some College - Fine Arts

Sinclair Community College

Similar Profiles

CREATE PROFILE
Korey Wallace