KOREY WILLIAMS
Arlington
Summary
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong software proficiency.
Overview
20
20
years of professional experience
Work History
Enrollment Advisor
University of Phoenix
Remote
03.2024 - Current
- Guided prospective students on credit transfers, programs, and cost of attendance
- Collaborated across departments to streamline onboarding
- Addressed access barriers with solution-oriented advising
- Assisted students in selecting appropriate programs and courses for their goals.
- Provided information on financial aid options and application procedures.
- Conducted follow-up calls to ensure student engagement and support.
Licensed Sales Consultant
Progressive Insurance
Remote
09.2022 - 03.2024
- Provided compliance-focused insurance consultations
- Strengthened retention through benefits-based engagement
- Built strong relationships with clients to enhance customer loyalty.
- Consulted clients on insurance options and policy details.
Lease-End Advisor
Hyundai Capital America
Remote
04.2021 - 09.2022
- Developed training materials for new team members and initiatives.
- Advised clients on financing options and vehicle purchases.
- Analyzed customer feedback to enhance service delivery processes.
- Coordinated with internal departments to resolve client inquiries efficiently.
Title Specialist
Hyundai Capital America
Remote
06.2019 - 04.2021
- Processed data across multiple channels with accuracy
- Processed vehicle titles accurately and efficiently for client transactions.
- Verified documentation for compliance with state regulations and company policies.
- Coordinated with dealerships to resolve title discrepancies and ensure timely processing.
- Maintained organized records of all vehicle title transactions for auditing purposes.
- Assisted customers with inquiries regarding title status and requirements.
- Collaborated with the finance team to facilitate smooth title transfers during sales.
- Implemented best practices for documentation review to enhance operational efficiency.
- Trained new staff on title administration procedures and compliance standards.
Customer Service Rep
Nissan Motor Corporation
Irving
01.2016 - 06.2019
- Supported lease-end lifecycle and post-sale retention
- Provided timely and accurate support to customers via phone and email.
- Resolved customer inquiries, ensuring a positive experience during interactions.
- Collaborated with team members to streamline support processes and enhance service delivery.
- Utilized CRM software to track customer interactions and manage support tickets effectively.
- Assisted in training new staff on customer service protocols and best practices.
Office Administrator
EOAC Head Start
Waco
08.2012 - 04.2015
- Conducted compliance audits to ensure regulatory adherence and operational effectiveness.
- Assisted in developing and implementing compliance policies and procedures.
- Reviewed documentation to identify potential compliance risks and issues.
- Collaborated with departments to address compliance-related inquiries and concerns.
- Maintained up-to-date knowledge of industry regulations and best practices.
- Analyzed data to support compliance assessments and reporting requirements.
Assistant Store Manager
Walmart
Waco
11.2005 - 08.2012
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Assisted in scheduling staff shifts to optimize workforce efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ10-2026
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ07.2025
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ09.2024
Skills
- Talent advising and onboarding
- HR policy and compliance
- Cross-functional collaboration
- Internal communication and culture building
- Employee lifecycle management
- Documentation accuracy and CRM systems
- Employee engagement and retention
Core Hr Competencies
- Talent Advising & Onboarding
- HR Policy & Compliance
- Cross-Functional Collaboration
- Internal Communication & Culture Building
- Customer-to-Employee Lifecycle Management
- Documentation Accuracy & CRM Systems
- Employee Engagement & Retention
References
References available upon request.
Timeline
Enrollment Advisor
University of Phoenix
03.2024 - Current
Licensed Sales Consultant
Progressive Insurance
09.2022 - 03.2024
Lease-End Advisor
Hyundai Capital America
04.2021 - 09.2022
Title Specialist
Hyundai Capital America
06.2019 - 04.2021
Customer Service Rep
Nissan Motor Corporation
01.2016 - 06.2019
Office Administrator
EOAC Head Start
08.2012 - 04.2015
Assistant Store Manager
Walmart
11.2005 - 08.2012
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
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