Korey K Evans

Work History

Customer Service Agent

Sonoma

11.2022 - Current

For Furniture sales and scheduling

Travel Agent

Telus International, American Express

06.2022 - 11.2022

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Amazon Process Assistant

04.2020 - 06.2022

Maintained working knowledge of latest industry techniques, methods and equipment.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Conducted training and change management processes to improve operations.
Determined and recommended methods to address improvement opportunities.
Evaluated processing performance by analyzing and interpreting data and metrics.
Performed visual assessment of products to evaluate conformance with quality standards.

Associate

Amazon Fulfillment

12.2018 - 04.2020

Associate for 15 months
Problem Solve Associate after 9 months
Picked as a Safety Committee Member
Picked for the PA program at 14 months

Team Lead

Sykes SME Interim

01.2015 - 12.2018

Agent for 6 months
Unanimously promoted to Subject Matter Expert
Trained agents on company policy
Mentored agents who later became Team Leads
Acted as Account Manager on several occasions
Mentored Team Leads
Interim Team Lead on several occasions

Shift Lead

University of Phoenix

08.2013 - 10.2016

Currently teaching new Process Assistants to run shift
Currently running the productivity lanes, student
Obtained Bachelor’s Degree

USMC Communications SNCO SSgt

09.2010 - 07.2013

Acted as digital communication and information systems equipment coordinator
Managed ongoing computer hardware and software issues, including dissemination of classified information over a digital network
Provided troubleshooting for software systems and system hardware on areas such as IP conflicts, TCP/IP routing, satellite signal acquisition, data path transmission and related irregularities
Experienced with Cisco routers as well as related hardware and software systems
Developed network systems engineering requirements, network design and structure
Responsible for implementing network system installations, changes and upgrades
Integrated, installed and trained users on complex adverse event simulation and modeling software
Provided daily hardware and software technical support for military computer and communications hardware, software and equipment
Served as Information Systems Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity
Managed cryptographic material, ensuring proper protocol selection, use and dissemination
Developed, documented and implemented standard operating procedures for military and civilian information systems security large office system workgroups.

USMC Communications SNCO/NCO SSgt, Twenty-Nine Palms

07.2003 - 08.2010

Completed specialized training, creating proficiencies in computer, network and satellite communications planning, installation, training, use, support and troubleshooting
Developed and evidenced strong and effective oral, written and multimedia communications skills, supporting technical and detail-oriented training, communications and documentation
Well demonstrated ability to manage complex, technical and detailed projects from design thru completion, while being self-motivated to provide the highest quality work, superior service and optimal results
The duties performed include analyzing intelligence information; identifying and producing intelligence from raw information; assembling and analyzing multi-source operational intelligence; preparing and presenting intelligence briefings; preparing planning materials for photographic reconnaissance missions; analyzing the results, preparing reports, and receive data from computerized intelligence systems

USMC Communications NCO Sgt / Cpl, Twenty-Nine Palms CA

06.1993 - 06.2003

Afghanistan and Iraq
Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation
Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence
Functions as the customs officer for shipment releases in overseas theaters operates as quality control noncommissioned officer for commercial movement contracts, prepares and consolidates transportation movement reports
Requests and coordinates transport capability to meet a movement mission
Marks and labels cargo and freight shipments in accordance with regulatory requirements, arranges documentation and reports for follow-up or response to tracer actions
Performs office duties such as posting regulations, files maintenance, and routine office correspondence, provides supervision and technical guidance for subordinates
Conducts briefings for unit moves, requests, coordinates, and monitors movement schedules and programs; ensures transport capability is appropriate, cost effective, and meets mission requirements
Checks and inspects equipment monthly and weekly
Operates automated data processing equipment to document movement information, contracts, and responds to shipment inquiries, discrepancies, and routine movements transactions
Filed paperwork on accidents and daily tasks on all Government vehicles, handled daily tasks such as inspection of the vehicles and weekly maintenance of Government vehicles.

Summary

Overview

Work History

Customer Service Agent

Travel Agent

Amazon Process Assistant

Associate

Team Lead

Shift Lead

Education

Bachelor of Science - Software Design

Skills

Timeline

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