Korey Walker Thornton
Kyle,TX
Summary
Leadership oriented professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, employee training, invoicing, scheduling, project management, vendor negotiations and company communications. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Regional Sales Manager
Value-Ply Cabinets
San Marcos, TX
05.2021 - Current
- Directed sales and administrative tasks.
- Managed employees, delivery, and scheduling.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Executed successful marketing campaigns to generate new business and expand customer base; leading to a 30% increase in sales within the first year.
- Developed strategies and plans for regional sales growth.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
Relationship Banker
Broadway Bank
12.2020 - 04.2021
- Processed customer payments and account setup charges.
- Greeted customers and delivered information about new account processes.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Explained account terms and conditions to customers.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Seafood Service Representative
H.E.B. Grocery
06.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained productivity and quality standards at all times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Student Office Assistant
Texas State University
07.2018 - 06.2020
- Carried out organizational and clerical support tasks in a timely and organized manner
- Provided excellent assistance to students, instructional assistants and professors as needed
- Assisted in training three new office assistants
- Helped to fill the role of Admin II during two separate transition periods
Part Time Painter and Handyman
KWT Services
06.2015 - 06.2019
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Assisted with carpentry and painting
Intern Member Service Officer I
A+ Federal Credit Union
06.2014 - 06.2015
- Maintained customer records by updating account information.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - History, Geography
Texas State University
San Marcos12.2020
Skills
- Client Account Management
- Follow Through Abilities
- Effective Multitasking
- Staff Training
- Operations Management
- Fieldwork Oversight
- Written and Verbal Communication
- Regional Support
- Research
- Customer Management
- Quote Preparation
Affiliations
- Travelling
- Cooking
- Reading
- Watching Movies
- Spending Time With Family and Friends
References
References available upon request.
Timeline
Regional Sales Manager
Value-Ply Cabinets
05.2021 - Current
Relationship Banker
Broadway Bank
12.2020 - 04.2021
Seafood Service Representative
H.E.B. Grocery
06.2020 - 12.2020
Student Office Assistant
Texas State University
07.2018 - 06.2020
Part Time Painter and Handyman
KWT Services
06.2015 - 06.2019
Intern Member Service Officer I
A+ Federal Credit Union
06.2014 - 06.2015
Bachelor of Arts - History, Geography
Texas State University
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