Eaglesoft
Kori Hernandez
Oklahoma City,Oklahoma
Summary
- To find a job that is rewarding and challenging. I would like a job that has plenty of advancement opportunities and allows me to develop my skills or implement my ideas.
- Can type at least 50 wpm
- 10 key by touch
- Knowledge of multi line phone system
- Familiar with Microsoft Word and Excel programs
- Very customer serviced oriented
- Manage client account databases
- Exceptional written and oral communication
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Dental Depot
10.2017 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Rental Management Liaison
Hertz Corporation
11.2011 - 12.2014
- Took inbound calls from adjusters requesting reservations for rentals for their customers
- Out bounded to body shops and inquired about repair status of a customer’s vehicle and gave additional rental days according to update from shop
- Corrected any billing issues
- Uploaded invoices to claim files for the insurance company
- Made sure to document all contact with adjusters, body shops, and or customers in the right claim file.
Customer Service Representative
The Hartford
11.2010 - 10.2011
- Took insurance premium payments from customers
- Received calls from customers inquiring about premium increases, researched and explained cause/causes for increase
- Received calls from customers wanting to make changes to coverages, such as deductibles and BI/PD limits.
Customer Operations Supervisor
Sams Club
08.2004 - 10.2010
- Supervised 15 to 40 cashiers at once
- Ensure cashier were following proper procedures when checking customers out
- Fixed any issues customers may have had during the check out process
- Promoted membership and or credit cards promotions we may have had at the time
- Coached cashiers on their mistakes and gave feedback on how to possibly correct said mistakes
- Cordinated monthly meetings to go over issues that needed to be addressed or to go over any upcoming events that we needed to be prepared for.
Customer Service Manager
Wal Mart Inc
06.2002 - 08.2004
- Supervised 5 to 10 cashiers at once
- Ensure cashier were following proper procedures when checking customers out
- Fixed any issues customers may have had during the check out process
- Coached cashiers on their mistakes and gave feedback on how to possibly correct said mistakes
- Cordinated monthly meetings to go over issues that needed to be addressed or to go over any upcoming events that we needed to be prepared for.
Education
Accounting Associate -
San Angelo Community College
St. Angelo, Texas05.2000
HS Diploma - undefined
Menard High School
Menard, Texas05.1995
Skills
- Supply Management
- Employee Supervision
- Policy Development
- Staff hiring
- Data Entry
- Staff Management
- Team Supervision
- Customer Service
- Office Management
- Staff Training
- Performance Improvement
- Clear oral/written communication
- Account Reconciliation
- Customer Relations
- Meeting planning
- Training and coaching
Software
Timeline
Office Manager
Dental Depot
10.2017 - Current
Rental Management Liaison
Hertz Corporation
11.2011 - 12.2014
Customer Service Representative
The Hartford
11.2010 - 10.2011
Customer Operations Supervisor
Sams Club
08.2004 - 10.2010
Customer Service Manager
Wal Mart Inc
06.2002 - 08.2004
Accounting Associate -
San Angelo Community College
HS Diploma - undefined
Menard High School
Similar Profiles
Joseline EsquivelJoseline Esquivel
Dental Assistant Intern at Dental DepotDental Assistant Intern at Dental Depot
America CharquenoAmerica Charqueno
Dental Assistant at Dental DepotDental Assistant at Dental Depot
Heather LockerHeather Locker
Registered Dental Hygienist at Dental DepotRegistered Dental Hygienist at Dental Depot