Kori Hodges
West Orange,NJ
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II
New Jersey Institute Of Technology, NJIT
09.2022 - Current
- Answers questions or refers individuals with questions appropriately. Informs students of registration options according to policies established by the Chair and the Department.
- Prepares independently for the Chair, or his designee, routine correspondence and memoranda to NJIT departments, colleges and universities, industry, etc.
- Assembles necessary information for meetings; independently prepares confirming memoranda, letters or e mail, initiates reminders of appointments and meetings, scheduling meeting rooms, lodging, AV equipment, refreshments, and parking for visitors as needed.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executes record filing system to improve document organization and management.
- Restocks supplies and places purchase orders to maintain adequate stock levels.
- Receives and sorts incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Uses documentation to maintain Department and Institute web pages. Develops departmental web pages highlighting research and other functions. Keeps up to date in the knowledge for the web.
- Participates in department publicity including the preparation of announcements, preparation of posters, flyers, newsletter, departmental mailing, etc. Participates and coordinates departmental events such as open houses and other recruitment events.
- Operates standard office equipment such as personal computer, copier, fax machine, calculator, scanner, etc.
- Serves as liaison between departmental office and students, departmental faculty, other University departments, and outside contacts.
- Helps and aids the student advisors in the department in the function of student advising.
- Collects course outlines from faculty for each course offered by the department, and formats them for the web, and posts them on the web site.
- Prepares and organizes faculty's student evaluation questionnaires and schedules the scanning process.
- Answers student and faculty inquiries and, if necessary, advises students of the guidelines and policies they must follow.
- Anticipates issues and provide effective resolutions.
- Plans and assists in planing departmental events
- Volunteers to help with special projects of varying degrees of complexity.
Captain, Sales And Support
Macy's
11.2020 - 08.2022
- Actively supervise by circulating the selling floor, directing colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume within a specific area of responsibility and assist with customer service issues as needed; have the ability to override for resolution
- Managed customer and colleague flow within the designated area to the needs of the business
- Assist people-leaders with managing workload and/or projects
- Helped to build a proactive and solution-oriented customer centric culture in the area of responsibility to ensure consistent customer experiences
- Meeting daily to discuss total store activities to monitor and focus for the day
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drive results through promotional and online selling initiatives
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Perform all applicable sales and/or support duties in addition to the above. Manage customer service issues to completion
Sales Associate
Macy's
11.2019 - 11.2020
- Provided outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers
- Created a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Advocate
Blue Cross Blue Shield
08.2017 - 09.2019
- Maintained all departmental productivity, quality, and timeliness standards while effectively ensuring customer relations by responding accurately
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accurately documented inquiries
- Initiated or processed adjustments or performed other research as needed to resolve inquiries
- Coordinated with other departments to resolve problems
- Responded to, researched and/or assisted with priority inquiries and special projects.
- Maintained accurate records on complaints and/or other customer comments and implemented changes.
- Identified and promptly reports and/or refers suspected fraudulent activities and system errors .
Customer Service Advocate
Kelly Services
02.2017 - 08.2017
- Maintained all departmental productivity, quality, and timeliness standards while effectively ensuring customer relations by responding accurately
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accurately documented inquiries
- Initiated or processed adjustments or performed other research as needed to resolve inquiries
- Coordinated with other departments to resolve problems
- Responded to, researched and/or assisted with priority inquiries and special projects.
- Maintained accurate records on complaints and/or other customer comments and implemented changes.
- Identified and promptly reports and/or refers suspected fraudulent activities and system errors .
Education
Associate of Science -
Midlands Technical College
Columbia, SCDiploma -
Richland Northeast Highschool
Columbia, SC06.2014
Skills
- Efficient in Microsoft Office Suite
- Organization and analysis
- Strong Verbal and Written Communication
- Database Management
- Office Administration
- Presentation Design
- Developing training materials and facilitating training
- Calendar Management
Timeline
Administrative Assistant II
New Jersey Institute Of Technology, NJIT
09.2022 - Current
Captain, Sales And Support
Macy's
11.2020 - 08.2022
Sales Associate
Macy's
11.2019 - 11.2020
Customer Service Advocate
Blue Cross Blue Shield
08.2017 - 09.2019
Customer Service Advocate
Kelly Services
02.2017 - 08.2017
Associate of Science -
Midlands Technical College
Diploma -
Richland Northeast Highschool
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