Kori Hodges
West Orange,NJ
Summary
Organized and dedicated young professional with a proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II
New Jersey Institute Of Technology, NJIT
2022.09 - Current
- Responds to inquiries or directs individuals to appropriate resources. Informs students about registration options in accordance with policies set by the Chairman and Department.
- Independently prepares routine correspondence and memoranda for the Chairman or designated representative, addressing various entities such as NJIT departments, colleges, universities, and industry partners.
- Efficiently assembles information for meetings, including generating confirming memoranda, letters, and emails. Initiates reminders for appointments, schedules meeting logistics (rooms, lodging, AV equipment, refreshments), and manages parking for visitors when necessary.
- Manages a multi-line phone system, routing calls, delivering messages, and greeting visitors.
- Implements and maintains a systematic record filing system for improved document organization.
- Proactively restocks supplies and places purchase orders to ensure optimal stock levels. Receives, sorts, and distributes incoming mail and packages. Interacts with vendors, contractors, and professional services personnel to receive orders and convey instructions.
- Manages and updates department and Institute web pages, emphasizing research and other functions.
- Managed departmental publicity efforts, involving the creation of announcements, posters, flyers, newsletters, and coordination of mailing activities
- Organizes departmental events
- Operates and trouble shoots standard office equipment, including personal computers, copiers, fax machines, and scanners.
- Serves as a liaison between the departmental office and students, faculty, other university departments, and external contacts. Assists student advisors in advising students, collects and formats course outlines, and posts them on the website.
- Organizes and oversees faculty's student evaluation questionnaires. Addresses student and faculty inquiries, providing guidance on relevant guidelines and policies.
- Plans departmental events and volunteers for special projects of varying complexity.
- Proactively anticipates issues and offers effective resolutions.
Administrative Assistant
NTrust Realty LLC
2019.09 - 2022.08
- Proficiently managed incoming calls and effectively route them to the appropriate parties.
- Streamlined appointment scheduling and coordination. Meticulously planned and documented meetings, ensuring accurate minutes are recorded.
- Composed and disseminated professional correspondence, including emails, memos, letters, faxes, and forms.
- Prepared routine reports. Established and managed an organized filing system for efficient document retrieval.
- Kept office policies and procedures up-to-date. Proactively handled the procurement of office supplies, researching and negotiating favorable deals with suppliers.
- Maintained comprehensive contact lists. Coordinated seamless travel arrangements.
- Facilitated the submission and reconciliation of expense reports.
- Provide valuable support to visitors.
- Serve as a dedicated point of contact for both internal and external clients.
Customer Service Advocate
Blue Cross Blue Shield
2017.02 - 2019.09
- Adhered to and surpassed departmental productivity, quality, and timeliness benchmarks while prioritizing customer relations through accurate and responsive communication.
- Cultivated an enhanced customer experience by addressing concerns with empathy and promptly resolving issues.
- Managed a substantial volume of daily customer interactions with a positive attitude and unwavering focus on customer satisfaction.
- Diligently documented inquiries, initiated adjustments, and conducted necessary research to resolve issues efficiently.
- Collaborated with cross-functional teams to address and resolve challenges.
- Responded to, investigated, and supported priority inquiries and special projects.
- Maintained precise records of complaints and customer feedback, proactively implementing changes for continuous improvement.
- Identified and promptly reported suspected fraudulent activities and system errors.
Skills
- Microsoft Office and Google Suite
- Information Security
- Expense Reporting
- Strong Verbal and Written Communication
- Database Management
- Project Management
- Presentation Design
- Training
- Confidentiality
- Calendar Management
- Travel Arrangements
- Customer Relations
- Workflow Optimization
Education
Associate of Science -
Midlands Technical College
Columbia, SCDiploma -
Richland Northeast Highschool
Columbia, SC06.2014
Timeline
Administrative Assistant II
New Jersey Institute Of Technology, NJIT
2022.09 - Current
Administrative Assistant
NTrust Realty LLC
2019.09 - 2022.08
Customer Service Advocate
Blue Cross Blue Shield
2017.02 - 2019.09
Associate of Science -
Midlands Technical College
Diploma -
Richland Northeast Highschool
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