Overview
Work History
Education
Summary
Timeline
Generic

Kori Lacy

Sherrills Ford,NC

Overview

9
9
years of professional experience

Work History

Customer Service Coordinator

Berl's Commercial Supply
02.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.

Customer Service Representative

The Hartford
06.2022 - 09.2022
  • Performed individualized and detailed knowledge of company products to bring targeted services to individuals with varying needs.
  • Stayed abreast of industry changes to amend insurance programs for existing clients.
  • Reduced financial discrepancies, resolving billing issues while processing service applications.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Worked as a team leader, helping other employees better understand our processes.

Customer Sales Representative

Land's End
10.2020 - 07.2022
  • Educate customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
  • Provide exceptional service in a professional, courteous, and helpful manner.
  • Resolve concerns with products or services to help with retention and drive sales.
  • Identify customer needs and provide appropriate solutions to generate multiple unit sales.
  • Used multiple computer system platforms to maximize efficiency.
  • Suggest solutions based on customer interests and needs.
  • Process customer transactions efficiently using POS and online systems which include sales, returns, and exchanges in accordance with authorized procedure.

Store Manager

Madvapes
09.2018 - 03.2020
  • Organized and performed statistical analyses to gather data for operational and forecast team needs.
  • Actively listened and empathized with customers as to why they wanted to start using our products.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw inventory management with cycle counts, audits, and shrinkage control.

Reservation Specialist

Pampered Pets Inn
05.2017 - 08.2018
  • Helped customers make accommodations to fit their needs by suggesting different amenities and packages for individual circumstances.
  • Converted inbound calls into sales by 95%
  • Performed excellent customer experience to generate loyal customers
  • Utilized all resources to increase knowledge of company products and services
  • Met and exceeded goals set by Pampered Pets Inn every month.
  • Collaborated with employees to improve company's sales script.

Express Service Advisor

Clear Lake Nissan
11.2014 - 12.2016
  • Pleasantly greeted customers and asked probing questions to determine service needs and accurately put information into electronic systems that included Microsoft Suite.
  • Facilitated purchase and maintenance contracts.
  • Suggested add-on services that would be helpful to customers and improve sales profits.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Spent quality time building relationships with customers to maximize satisfaction.
  • Met and exceeded all company goals.
  • Performed vehicle walk-around and documented customer concerns to drive resolution

Education

Bachelor of Arts - Communication/Marketing

Stephen F. Austin State University
Nacogdoches, TX
2003

Summary

Experienced and energetic Customer Sales Representative with over 25 years of experience. I enjoy working as part of a team to achieve company goals, as well as personal goals. In addition, I am enthusiastic and a very effective multi-tasker along with excellent time management skills. My efficiency builds loyalty and long-term relationships with internal and external customers.

Timeline

Customer Service Coordinator

Berl's Commercial Supply
02.2023 - Current

Customer Service Representative

The Hartford
06.2022 - 09.2022

Customer Sales Representative

Land's End
10.2020 - 07.2022

Store Manager

Madvapes
09.2018 - 03.2020

Reservation Specialist

Pampered Pets Inn
05.2017 - 08.2018

Express Service Advisor

Clear Lake Nissan
11.2014 - 12.2016

Bachelor of Arts - Communication/Marketing

Stephen F. Austin State University

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Kori Lacy