Kori Locke-Wells
Las Vegas,Nevada
Summary
My objective is to work & grow in a professional environment where my knowledge, experience, & creativity can be put to good use. I am looking for a position which provides challenges & the opportunity to learn & grow within the business. I am a very dedicated and hard worker, and give at least 100 percent everyday. I make the effort to go above and beyond what is expected of me, and I do my best to be a fundamental part of the team.
Overview
9
9
years of professional experience
Work History
Barista Supervisor/Assistant Manager
Starbucks
03.2018 - 11.2023
- Count safe to appropriate amount
- Deploy employees
- Give breaks to employees in timely manners
- Run sales reports throughout the day to make sure we are meeting sales goals
- Coach fellow employees on company standards
- Make sure that the store is following health code standards
- Count tills down to appropriate amount
- Receive money orders from GARDA and give them weekly deposits
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Train new employees on making drinks, health codes, cleaning, company policies, etc
- Create signs to advertise store products or events
- Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffee, or teas
- Provide customers with product details
- Listen to the customers wants/needs and make educated suggestions to help them find what they want
- Provide a friendly and helpful environment for the customer, by giving a welcoming smile and making personal connections with the customers
- Receive and process customer payments
- Set up or restock product displays
- Clean and sanitize work areas, utensils, and equipment
- Order, receive, or stock supplies or retail products
- Serve prepared foods
- Completing daily and weekly orders to best fit business needs while keeping waste low
- Finding coverage for call outs, approving overtime, and adjusting the schedule to best fit business needs
- Counting inventory and checking for any variances
- Creating and adjusting pars to maximize efficiency and minimize waste
- Checking progress on sales goals and creating sales goals as needed
- Creating facilities tickets for store needs and/or repairs
- Creating and maintaining standards and procedures for store operations
- Setting and maintaining goals for customer interaction
Roller
Rolled Ice Cream
08.2017 - 12.2017
- Clean and sanitize the store
- Work on a line and deal with non-stop rushes of customers
- Provide helpful suggestions to customers who seem unsure
- Prepare rolled ice cream on front of the view of the customer
- Clean my station as needed
- Prep any food or cream that was needed for the day
- Clean all of my utensils regularly to ensure cleanliness
- Clean all the dishes at the end of the night, as well as take out any trash, clean any dirty trash, etc
- Training new employees on how to roll ice cream.
Sandwich Artist
Subway
08.2016 - 08.2017
- Do inventory for the store
- Work the graveyard shift
- Focus on deep cleaning the entire store by: scrubbing the floors, dusting, cleaning fridges and freezers, cleaning drains, etc
- Prep all the food necessary for the next day
- Help any guests who would come in
- Work through a two page list of tasks I made for myself
- Prepare the store overnight for a health or company inspection
- Count the drawers down and make the daily deposit
- Train new employees on making sandwiches, health codes, cleaning, company policies, etc.
Barista
Starbucks
03.2016 - 07.2016
- Remember recipes and nutritional facts so that I can properly help the customer
- Brew coffee for the guests
- Craft drinks for the guests
- Provide a warm and welcoming environment by asking about their day and making personal connections
- Clean and sanitize the store
- Do dishes as needed
- Complete any crafts that need to be done
- Stock the store
- Close the store by cleaning and properly putting everything in its place.
Sandwich Artist
Subway Orleans Casino
12.2014 - 12.2015
- Check temperatures of foods, refrigerators, and freezers
- Prep any food necessary for the rest of the day and the morning
- Complete a store inventory
- Do dishes as needed
- Memorize recipes, including amount of meat and exact ounces of vegetables for each sandwich
- Handle a cash register and ring customers up
- Count my register down at the end of the day and drop my deposit
- Help customers as needed in a friendly and inviting manner
- Work during monthly casino events of 10,000 or more people
- Clean and sanitize the store to keep it up to health code
- Clean and prepare items for the following day, such as wrapping any unused food, setting everything up so that in the morning everything is ready for the team, and other things.
Education
GED -
Desert Oasis High School
College of Southern Nevada
Skills
- Great leadership skills
- Very quick learner
- Quick memorization of product and product details
- Extremely dedicated and hard worker
- Unafraid to ask for help whenever needed
- Adaptable to different environments or situations
- Great customer service and people skills
- Very capable and dependable in busy, high stress work environments
Timeline
Barista Supervisor/Assistant Manager
Starbucks
03.2018 - 11.2023
Roller
Rolled Ice Cream
08.2017 - 12.2017
Sandwich Artist
Subway
08.2016 - 08.2017
Barista
Starbucks
03.2016 - 07.2016
Sandwich Artist
Subway Orleans Casino
12.2014 - 12.2015
GED -
Desert Oasis High School
College of Southern Nevada