Kori Petersen

winter garden,Florida

Summary

Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.

Overview

years of professional experience

Work History

Customer Support Specialist

Upstack

Winter Garden, FL

01.2020 - Current

Maintained up-to-date knowledge of company products, services, policies, and procedures.
Maintained positive working relationship with fellow staff and management.
Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Server

Big Easy

Winter Garden, FL

01.2017 - 01.2020

Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Stocked service areas with supplies during slow periods.

Education

Associate of Science - Nursing

Lake Sumter

Clermont, FL

01-2027

Skills

Customer service excellence
Customer support
Complaint handling
Team collaboration
Empathy and patience

Verbal and written communication
Analytical thinking
Email management
Live chat support
Feedback reception

Timeline