Kori Pieters

Front of House Employee

Doza Rizen Cafe

05.2022 - 08.2025

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Helped guests at tables when in need of assistance.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Established welcoming atmosphere by greeting each guest warmly.
Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Reset tables between guests by restocking low items and wiping down surfaces.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Replenished serving stations with fresh food and cleaned up spills.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Documented customer orders and conveyed special requests to kitchen staff.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept kitchen, counter and dining areas cleaned and sanitized.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.