Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kori Stanley

INTERIOR DESIGN STUDENT
Owings Mills,MD

Summary

Ambitious Interior Design Student eager to further grow skills in the field. Successful at developing strong client relationships and building loyalty. Knowledgeable about applying understanding of human behavior to create functional and beautiful spaces. Desiring a new role with room for professional growth.

Overview

14
14
years of professional experience
2027
2027
years of post-secondary education

Work History

WORKPLACE EXPERIENCE AMBASSADOR

JLL, Jones Lang LaSalle
10.2023 - Current
  • Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
  • Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
  • Actively monitor and maintain the front desk, lobby, and surroundings by walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are safe, clean, organized, and reflects brand standards
  • Assist with coordinating activities of onsite meeting and events, with operational knowledge of all relevant equipment
  • Act as a central point of contact, providing information and wayfinding for the site, services, and activities
  • Collaborate with all services, working across teams and within the facility, to ensure a safe and comfortable work environment
  • Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems

EVENTS & OPERATIONS MANAGER - PART TIME

1840s PLAZA
01.2019 - Current
  • Acts as front desk clerk, providing exceptional hospitality to guests
  • Handles all stages of guests' stay, including: registration, bookings and special accommodations
  • Manage budgets effectively, consistently delivering projects on time and within financial constraints
  • Resolves customer complaints promptly and professionally to maintain positive reputation
  • Assisted in training new hires, providing guidance on business standards and best practices
  • Assists housekeeping if necessary; checks rooms for cleanliness and reports any damage or maintenance issues
  • Provides facility tours and creates contracts to perspective wedding clients
  • Oversees set-up of event spaces and events, ensuring vendors adhere to all regulations and policies within facility
  • Opens, closes and secures facility venues
  • Led facility management staff and consultants in producing business plan that focused on facility operations

ADMINISTRATIVE ASSISTANT

ORACLE
02.2020 - 10.2023
  • Register and maintain access for tenants and staff for both Maryland offices
  • Maintained reception area by opening at designated time and securing at closing time
  • Answers and directs all calls efficiently, accurate and professional manner
  • Serves as main point of contact with staff and visitors for facility
  • Acts as liaison for local vendors (couriers, shipping vendor, property manager) as well as for internal groups
  • Coordinates service requests with property management and/or external vendors
  • Sorts and distributes incoming and interoffice mail and deliveries, to include verify receipts and maintain accurate mail distribution records of all deliveries
  • Manages and monitors purchase requisitions and for office supplies/equipment and retired assets as needed for both Maryland offices
  • Manages and monitors purchase requisitions
  • Creates signage for both Maryland offices
  • Edits and maintains four slack channels for DC, Maryland, Virginia region
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration

CUSTOMER SUPPORT ANALYST

ORACLE
05.2016 - 02.2020
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
  • Handles open service requests that are dispatched, implement fixes
  • Writing SQL scripts, and document case for escalation) and analyze hardware and software problem
  • Serves as point of contact for new customers by introducing and educating them on Oracle products
  • Participated in Simphony Beta Project to assist development team with new product prior to release by reviewing training videos, assembling equipment and providing daily feedback

ASSISTANT MANAGER

GOLDMAN'S KOSHER BAKERY
06.2010 - 01.2018
  • Earned promotions following superior performance and demonstrated ability to quickly learn and master complex concepts: Greeted customers and provided information regarding bakery products
  • Assisted customers with special orders in person, via phone or fax and ensured on-time delivery
  • Managed cash counter by processing cash register transactions and checks
  • Maintained cleanliness of bakery to include cleaning display cases, work surfaces and preparing and straightening up bakery display area
  • Responsible for opening and closing both bakery and market locations
  • Assisted baker in baking goods, decorating cakes, monitoring baked goods inventory and deliveries
  • Trained newly hired personnel
  • Created and decorated both market and main store locations for special events and holidays

Education

Bachelor of Science - Interior Design

MORGAN STATE UNIVERSITY
BALTIMORE, MD

Associate of Arts - General Studies

COMMUNITY COLLEGE OF BALTIMORE COUNTY
CATONSVILLE, MD

High School Diploma - undefined

CATONSVILLE HIGH SCHOOL
CATONSVILLE, MD

Skills

    Outstanding Customer Service

    Ability to work quickly and efficiently with little to no supervision

    Ability to work as Team Player

    Works extremely well with short deadlines

    Pays attention to detail

    Proficient in Microsoft Office (Word, PowerPoint, and Excel)

    SketchUp

    Internet and Social Networking

    Communication Management

    Space planning Methodology

    Design Rendering

References

Available upon request

Timeline

WORKPLACE EXPERIENCE AMBASSADOR

JLL, Jones Lang LaSalle
10.2023 - Current

ADMINISTRATIVE ASSISTANT

ORACLE
02.2020 - 10.2023

EVENTS & OPERATIONS MANAGER - PART TIME

1840s PLAZA
01.2019 - Current

CUSTOMER SUPPORT ANALYST

ORACLE
05.2016 - 02.2020

ASSISTANT MANAGER

GOLDMAN'S KOSHER BAKERY
06.2010 - 01.2018

Associate of Arts - General Studies

COMMUNITY COLLEGE OF BALTIMORE COUNTY

High School Diploma - undefined

CATONSVILLE HIGH SCHOOL

Bachelor of Science - Interior Design

MORGAN STATE UNIVERSITY

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