Kori Trevino
Victoria,TX
Summary
Experienced administrative assistant with over 10 years of office expertise. Excels in administrative tasks, problem-solving, planning, and providing optimal assistance. Recognized for enhancing productivity and alleviating the workload of managerial staff. Demonstrates efficiency in swiftly acquiring proficiency in various computer software programs and office filing systems.
Overview
13
13
years of professional experience
Work History
Funeral Director Assistant
ROSEWOOD FUNERAL CHAPEL
12.2021 - 09.2024
- Assist with directing funerals
- Writing obituaries
- Meeting with families to set up funerals
- File paperwork in the correct folders
- Prep the deceased
- Answer phones.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Performed embalming processes while adhering to strict health and safety guidelines.
- Improved client satisfaction by providing compassionate and professional funeral services.
- Communicated with insurance companies to secure death benefits for payment of services.
- Performed embalming procedures and updated case study reports.
- Improved appearance of remains with use of cosmetics.
- Embalmed human remains to slow decomposition.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
Customer Service Representative
Starboost Medical Lab
01.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Medical Dispatcher
Prestige Patient Transport
01.2023 - 11.2023
- Identified potential areas for process improvements within the dispatch center, leading to more efficient workflows over time.
- Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Collaborated with other emergency services, such as police and fire departments, to coordinate efficient responses to incidents.
- Streamlined data entry processes within the dispatch system, reducing clerical errors and increasing data accuracy.
- Increased dispatcher accuracy by meticulously verifying caller information and incident details.
- Supported fellow dispatchers during peak hours, ensuring consistent high-quality service despite increased call volume.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
- Promoted a positive work environment by fostering open communication and collaboration among team members, resulting in reduced dispatcher turnover rates.
- Assisted in reducing patient transport time with effective route planning for ambulances.
Operations Supervisor
TTN FLEET SOULTIONS
11.2021 - 11.2022
- Oversee efficiency of operational processes
- Participate in strategic planning and goal setting for various business functions, including IT and customer support
- Analyze business requirements and customer needs
- Research methods to improve operations and reduce costs
- Monitor and report on department performance
- Supervise and train employees
- Provide administrative support (e.g., updating inventory)
- Ensure compliance with company policies and regulations
- Supervising and training employees
- Implementing processes to reduce costs
- Analyzing and reporting on performance
- Ordering Parts and overseeing parts delivery.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Client Services
YOUR HEALTH LAB
10.2021 - 02.2022
- Filled lab supplies
- Sent patients and DR offices test results
- Answered phones and helped customers with their result findings
- Trained new hires
- Made log sheets on excel
- Documented every supply when received and taken out
- Scanned paperwork into computers.
- Continuously sought out opportunities for process improvements, resulting in more streamlined and efficient workflows within the Client Services department.
- Presented case findings and recommendations to senior management, influencing decisions regarding client services and department operations.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Implemented process improvements to enhance overall client services team performance and productivity.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Managed caseloads efficiently, ensuring timely documentation and delivery of client services.
- Monitored billable hours closely to ensure accurate and timely billing for client services rendered.
Pharmacy Tech Trainee
WALMART PHARMACY
01.2020 - 04.2020
- Verified prescriptions prior to fulfilling orders
- Reviewed prescriptions and maintained accurate patient records
- Brought any questions to the Pharmacist to ensure quality control
- Adhered to safety and sanitation standards
- Utilized a strong working knowledge of health and science
- FDA and HIPPA compliance
- Drug inventory control
- Insurance verification
- Insurance billing
- Pharmacy operations
- Serve customers
- Restock shelves
- Proper labeling
- Label products
- Fill orders
- Secure drug inventory.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
Office Administrator
ALLAN'S WRECKER SERVICE
01.2012 - 08.2019
- Operate typing, adding, calculating, or billing machines
- Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
- Contact customers to obtain or relay account information
- Answer mail or telephone inquiries regarding rates, routing, or procedures
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address
- Route emergency calls appropriately
- Relay or route written or verbal messages
- Page individuals to inform them of telephone calls, using paging or interop communication equipment
- Place telephone calls or arrange conference calls as instructed
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
- Monitor alarm systems to ensure that security conditions are maintained
- Keep records of calls placed and charges incurred
- Record messages, suggesting rewording for clarity or conciseness
- Answer simple questions about clients' businesses, using references
- Stamp messages with time and date and file them appropriately
- Verify customer and order information for correctness, checking it against previously obtained information as necessary
- Check inventory records to determine availability of requested merchandise
- File copies of orders received, or post orders on records.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
Bachelor of Science -
East High School
Victoria, TX06.2014
Skills
- Customer Response
- Compassionate communication
- Embalming expertise
- Crematory maintenance
- Mortuary operations
- Body preparation
- QuickBooks knowledge
- Multitasking
- Organizational Skills
- Self Motivation
- Adaptability and Flexibility
- Attention to Detail
- Problem-solving aptitude
- Reliability
- Professionalism
- Record-keeping
- Continuous Improvement
- Goal Setting
- Sales and Marketing
References
- Sandra Drake, 361-220-9500, Sdrake777@yahoo.com
- Leslie Miller, 361-235-9832
Timeline
Customer Service Representative
Starboost Medical Lab
01.2024 - 08.2024
Medical Dispatcher
Prestige Patient Transport
01.2023 - 11.2023
Funeral Director Assistant
ROSEWOOD FUNERAL CHAPEL
12.2021 - 09.2024
Operations Supervisor
TTN FLEET SOULTIONS
11.2021 - 11.2022
Client Services
YOUR HEALTH LAB
10.2021 - 02.2022
Pharmacy Tech Trainee
WALMART PHARMACY
01.2020 - 04.2020
Office Administrator
ALLAN'S WRECKER SERVICE
01.2012 - 08.2019
Bachelor of Science -
East High School
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