Retail professional prepared to excel in store management roles, bringing valuable experience in team leadership and operational efficiency. Known for fostering collaborative environments and consistently achieving business results. Dependable and adaptable with focus on customer service and staff development.
Overview
11
11
years of professional experience
Work History
General Store Manager
Leslie's Pool Supplies, Service & Repair
04.2024 - 10.2025
Oversaw daily retail operations, ensuring optimal customer service and store presentation.
Managed inventory levels, implementing efficient stock control practices to reduce waste.
Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for maximum impact.
Ensured compliance with safety regulations, enhancing workplace safety standards within the store environment.
Established a positive work environment by fostering open communication and promoting teamwork among employees.
Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Baker
Crumbl Cookies
08.2023 - 12.2024
Oversaw daily baking operations, ensuring adherence to quality standards and efficient workflow.
Trained new bakers on production techniques, safety protocols, and equipment usage.
Monitored baking processes for consistency, adjusting recipes based on feedback and demand trends.
Enhanced operational efficiency by streamlining preparation procedures, resulting in quicker turnaround times for orders.
Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
General Store Manager
Leslie's Pool Supplies, Service & Repair
09.2019 - 04.2022
Oversaw daily retail operations, ensuring optimal customer service and store presentation.
Managed inventory levels, implementing efficient stock control practices to reduce waste.
Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
Ensured compliance with safety regulations, enhancing workplace safety standards within the store environment.
Established a positive work environment by fostering open communication and promoting teamwork among employees.
Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
General Store Manager
Leslie's Pool Supplies, Service & Repair
03.2016 - 09.2019
Oversaw daily retail operations, ensuring optimal customer service and store presentation.
Managed inventory levels, implementing efficient stock control practices to reduce waste.
Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
Developed promotional strategies that increased foot traffic and boosted sales during peak seasons.
Ensured compliance with safety regulations, enhancing workplace safety standards within the store environment.
Established a positive work environment by fostering open communication and promoting teamwork among employees.
Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Assistant Store Manager
Leslie's Pool Supplies, Service & Repair
02.2015 - 03.2016
Assisted in daily operations to enhance store efficiency and customer service.
Supported inventory management by tracking stock levels and organizing merchandise displays.
Trained new staff on operational procedures and company policies to ensure compliance and consistency.
Monitored sales transactions to maintain accuracy and streamline checkout processes.
Addressed customer inquiries and resolved issues promptly to improve satisfaction rates.
Maintained cleanliness and organization of the sales floor, ensuring a welcoming shopping environment for customers.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Seasonal Worker
Kohl's Department Stores, Inc
09.2014 - 11.2014
Assisted customers with inquiries and product selection to enhance shopping experience.
Maintained cleanliness and organization of sales floor to promote a welcoming environment.
Restocked merchandise on shelves efficiently to ensure product availability for customers.
Participated in seasonal inventory management tasks, supporting stock accuracy and loss prevention efforts.
Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.