Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kori Washburn Phillips

Glencoe,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
07.2022 - 12.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Lead Pharmacy Technician

Southside Family Pharmacy
05.2015 - 07.2022
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Supervised five pharmacy technicians and coordinated day-to-day assignments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
  • Maintained accurate and up-to-date records of patients'' medications, facilitating seamless continuity of care.
  • Collaborated with healthcare providers to develop personalized medication plans, optimizing patient outcomes.
  • Streamlined medication administration processes for increased efficiency and accuracy.

Education

Associate of Applied Science - Business Administration And Management

Gadsden State Community College
Gadsden, AL
08.2016

High School Diploma -

Glencoe High School
Glencoe, AL
05.2011

Skills

  • Customer Engagement
  • Telephone Etiquette
  • Call Management
  • Prioritization and Organization
  • Multitasking
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Computer Literacy

Certification

CPR Certified - American Red Cross

Pharmacy Technician License - Alabama Board Of Pharmacy

Timeline

Pharmacy Technician

CVS Pharmacy
07.2022 - 12.2023

Lead Pharmacy Technician

Southside Family Pharmacy
05.2015 - 07.2022

Associate of Applied Science - Business Administration And Management

Gadsden State Community College

High School Diploma -

Glencoe High School

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Kori Washburn Phillips