Kori Lyon
Maple City,MI
Summary
Detail-oriented guest relations professional known for delivering exceptional customer service. Proven ability to enhance patient satisfaction and streamline administrative processes, contributing to overall efficiency.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Lisa Siddal, DDS
Lake Leelanau, MI
10.2023 - Current
- Assisted in patient examinations, ensuring comfort and readiness for procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared and sterilized dental instruments adhering to safety protocols.
- Maintained accurate patient records using dental software systems.
- Educated patients on oral hygiene practices and post-treatment care.
- Collaborated with dental team to optimize workflow and enhance patient experience.
- Monitored inventory levels of dental supplies, facilitating timely reordering processes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Accounts Payable Manager
Medilodge of Leelanau
Suttons Bay, MI
08.2022 - 10.2023
- Managed processing of invoices and payment disbursements, ensuring timely and accurate transactions.
- Oversaw reconciliation of accounts payable ledgers, maintaining consistency and precision in financial records.
- Developed and implemented streamlined workflows to enhance efficiency in invoice processing and approval cycles.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees, and customers using exemplary communication and interpersonal talents.
Payroll/Benefits Manager
Medilodge of Leelanau
Suttons Bay, MI
08.2022 - 10.2023
- Managed payroll processing for over 150 employees, ensuring accuracy and compliance with regulations.
- Administered employee benefits programs, enhancing employee satisfaction and retention.
- Conducted audits of payroll records, maintaining integrity and accuracy in data management.
- Developed a comprehensive benefits guide for new employees, ensuring they were well-informed about their options and enrollment procedures.
- Managed all aspects of annual open enrollment, effectively communicating changes to employees and ensuring a smooth transition.
- Worked closely with human resources to resolve any employee disputes related to payroll or benefits administration in a timely manner.
- Assisted employees with understanding their benefits packages, addressing concerns promptly and professionally.
- Addressed complex payroll issues swiftly, maintaining confidentiality while keeping all parties informed as necessary throughout the resolution process.
- Collaborated with finance team to align payroll budgets with organizational goals and forecasts.
Certified Nursing Assistant
Medilodge of Leelanau
Suttons Bay, MI
12.2019 - 10.2022
- Administered patient care, assisting with daily living activities and promoting comfort. Also dealt with death/dying giving postpartum care.
- Monitored vital signs, documenting changes to ensure accurate health assessments.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Trained new staff on best practices in patient care and safety protocols.
- Provided compassionate care to terminally ill patients, ensuring comfort and dignity.
Guest Relations Hostess
Leelanau Sands Casino
Peshawbestown, MI
08.2018 - 08.2019
- Facilitated guest check-in and check-out processes, ensuring exceptional first impressions.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Coordinated with departments to fulfill special guest requests efficiently.
- Trained new staff on customer service standards and operational procedures.
- Cultivated relationships with repeat guests, fostering loyalty and repeat visits.
Waitress
Bluebird of Leland
Leland, MI
06.2015 - 08.2019
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed daily operations, ensuring efficient order processing and timely service.
- Trained new staff on menu offerings and service protocols to maintain quality standards.
- Collaborated with kitchen team to streamline communication and improve service delivery.
- Resolved guest complaints effectively, fostering positive dining experiences and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Glen Lake Community School
Maple CitySkills
- Dental impressions
- Dental radiography
- Equipment sterilization
- Payroll management
- Employee relations
- Customer service
Timeline
Dental Assistant
Lisa Siddal, DDS
10.2023 - Current
Accounts Payable Manager
Medilodge of Leelanau
08.2022 - 10.2023
Payroll/Benefits Manager
Medilodge of Leelanau
08.2022 - 10.2023
Certified Nursing Assistant
Medilodge of Leelanau
12.2019 - 10.2022
Guest Relations Hostess
Leelanau Sands Casino
08.2018 - 08.2019
Waitress
Bluebird of Leland
06.2015 - 08.2019
High School Diploma -
Glen Lake Community School
Employee Of The Month- July 2021
Certified Nurse Assistant of the month. Certificate given for exceptional work.