Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kori White

Odessa,TX

Summary

Friendly guest service professional bringing [Number] years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.

Overview

29
29
years of professional experience

Work History

Director of Hospitality

Chick-fil-A
Odessa, TX
09.2023 - Current
  • Developed and implemented strategies for customer service excellence.
  • Managed the recruitment process of new personnel in order to meet staffing needs.
  • Established relationships with vendors to secure competitive pricing and services.
  • Provided leadership, guidance and support to team members in order to achieve organizational objectives.
  • Developed training programs that increased customer satisfaction ratings.
  • Monitored guest complaints, taking corrective action when necessary.

Manager

Chicken Express
Odessa, TX
09.2022 - 08.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Nanny

Christopher White
Amarillo, TX
10.2016 - 09.2022
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Developed positive relationships with each child by providing nurturing care.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Read stories aloud to the children and engaged them in creative play activities.
  • Gave medication to children as directed by parents or guardians.
  • Attended parent-teacher conferences as requested by parents or guardians.
  • Took initiative in planning field trips or outings for the kids on days off from school.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.

Data Entry Clerk

Kimrad Transport
Amarillo, TX
04.2013 - 10.2016
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained updated knowledge of industry trends related to data entry operations.

Stockroom Driver

AmeriPride Linen & Uniform Services
Amarillo, TX
10.2012 - 04.2013
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Verified the contents of inventory loads against shipping papers.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Assisted with loading and unloading freight when necessary.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Cashier

Drug Emporium
Amarillo, TX
09.2012 - 03.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Leasing Manager

Erickson LLC
Albuquerque, NM
05.1995 - 07.2009
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Ensured compliance with all state and local laws regarding fair housing practices.
  • Assisted in the preparation of marketing materials for vacant units.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Resolved tenant complaints in a timely manner to maintain positive relationships.

Education

High School Diploma -

Amarillo High School
Amarillo, TX
05-1992

Skills

  • Customer Service Standards
  • Customer Service Expert
  • Customer Relationship Management
  • Sales Planning

Timeline

Director of Hospitality

Chick-fil-A
09.2023 - Current

Manager

Chicken Express
09.2022 - 08.2023

Nanny

Christopher White
10.2016 - 09.2022

Data Entry Clerk

Kimrad Transport
04.2013 - 10.2016

Stockroom Driver

AmeriPride Linen & Uniform Services
10.2012 - 04.2013

Cashier

Drug Emporium
09.2012 - 03.2013

Leasing Manager

Erickson LLC
05.1995 - 07.2009

High School Diploma -

Amarillo High School

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Kori White