Kori Zunck
Salem,OR
Summary
Experienced hospitality professional with over 20 years in the service industry, seeking a serving or bartending position. Proven track record of delivering exceptional service in many different restaurant settings. Efficiently manages multiple tasks for a positive dining experience. Excellent communication and teamwork skills. Adapts to shifting priorities to maintain high service standards. Dependable and focused on creating a welcoming environment for patrons. Passionate about providing top-notch dining experiences.
Overview
18
18
years of professional experience
Work History
Lead Server/ Trainer
Rudy's Steakhouse
05.2021 - 04.2025
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Cultivated warm relationships with regular customers.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased staff retention through effective communication and fostering a positive work environment.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Service Manager
Original Roadhouse Grill
10.2007 - 12.2021
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
Bachelor of Arts - Behavioral Science And Analysis
Ashford University
07-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Driving sales through upselling and promoting specials
- Customer satisfaction
Timeline
Lead Server/ Trainer
Rudy's Steakhouse
05.2021 - 04.2025
Service Manager
Original Roadhouse Grill
10.2007 - 12.2021
Bachelor of Arts - Behavioral Science And Analysis
Ashford University
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