Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kori Zwolenik

Columbia Station,OH

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage tasks efficiently. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

13
13
years of professional experience

Work History

Medical Receptionist

University Hospitals
05.2021 - Current
  • Coordinates patient check-in, check-out, payments for billing, and scheduling of laboratory tests, radiology exams, and specialist appointments
  • Checks patient insurance, demographic, and health history to keep information current.
  • Manages incoming call volume up to 100 calls per day
  • Responds promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
  • Assist with coordination of specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed to provider offices and insurance companies

Patient Care Nursing Assistant

Cleveland Clinic
10.2018 - 05.2021
  • Provided care for critically ill patients on a Bone Marrow Transplant unit
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.

Customer Service Specialist

Dollar Bank
06.2016 - 10.2018
  • Opened and closed accounts, answered phones and directed customers to the correct department and answered any questions along with handling any issues regarding customers accounts

Patient Care Nursing Assistant

Southwest General Hospital
06.2015 - 07.2016
  • Provided care for critically ill patients on a Cardiac Critical Care Unit
  • Responsibilities including monitoring vital signs, assisting with activities of daily living, stocking supplies, answering phone and call lights

STNA

Laurel Lake Assisted Living
10.2013 - 06.2015
  • Assisted patients with Alzheimer's and Dementia in completing their daily activities, promoting their independence and dignity.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

STNA

Hattie Larlham
06.2013 - 06.2015
  • Assisted children with physical and developmental disabilities in activities of daily living

STNA

No Limits/Turning Point Residential
06.2012 - 01.2013
  • Provided emotional and physical support to individuals with physical and developmental disabilities in the home and alternative center settings

Education

No Degree - Pre-Nursing

Tri-C
Cleveland, OH

High School Diploma -

Struthers High School
Struthers, OH
05-2011

Skills

  • Customer service
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Attention to detail
  • Flexible and adaptable

Timeline

Medical Receptionist

University Hospitals
05.2021 - Current

Patient Care Nursing Assistant

Cleveland Clinic
10.2018 - 05.2021

Customer Service Specialist

Dollar Bank
06.2016 - 10.2018

Patient Care Nursing Assistant

Southwest General Hospital
06.2015 - 07.2016

STNA

Laurel Lake Assisted Living
10.2013 - 06.2015

STNA

Hattie Larlham
06.2013 - 06.2015

STNA

No Limits/Turning Point Residential
06.2012 - 01.2013

No Degree - Pre-Nursing

Tri-C

High School Diploma -

Struthers High School

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Kori Zwolenik