KORI A. PARKER
Executive Assistant
Chicago,Illinois
Summary
Driven and resourceful administrative professional with 9+ years of experience resourcefully assisting executive team members using exceptional communication and organizational skills. Track record supporting professional needs with well-organized precision. Successfully manage high-volume workloads in rapidly changing and fast pace environments. Proficient in travel management, expense tracking and schedule coordination.
Overview
16
16
years of professional experience
Work History
Executive Assistant/Accounting Associate
Newport Capital Partners
Chicago, IL
07.2018 - Current
- Prepare documents, reports, and presentations for accounting and operational teams using advanced software proficiencies to meet company deadlines.
- Construct correspondence for team members to send to clients and vendors.
- Coordinate business and travel arrangements for executive team members.
- Process travel expenses and reimbursements for the executive and senior management group.
- Manage office team calendar and personal calendar for three executive managers.
- Apply proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Collect and arrange financial information and entered details into Yardi, Avid, and Juniper Square financial management systems.
- Oversee company LLC compliance for various states. Decreased late fee charges by 85% in the first two years and by 100% in subsequent years.
- Created training manual for Executive Assistant position.
- Coordinate new employee onboarding process.
- Work closely with senior management to handle ad hoc projects.
- Distribute company-wide announcements, book conference rooms, and coordinate catering for client and interoffice meetings.
- Coordinate and execute company events.
- Execute banking and bookkeeping tasks.
- Notarize company documents.
Consumer Care Associate
MORTON SALT
Chicago, IL
01.2015 - 01.2017
- Served as frontline communicator with consumers and th general public to provide industry-leading consumer care.
- Handled approximately 15,000 consumer inquiries yearly via email, social media, phone, and mail by providing impactful information, friendly support, and positive interaction.
- Processed quality issues from initiation to completion by working with quality assurance team to resolve issues.
- Maintained and updated department product-knowledge library as a collaborative business initiative to assist cross-functional teams with branding and innovation efforts.
- Created departmental training materials that resulted in 15% decrease of errors in tracking system.
- Completed month-end and year-end reporting for marketing and other cross-functional teams.
- Team member on brand recognition, brand loyalty, and innovation marketing initiatives and campaigns.
Contractor, Administrative Assistant
Salt
01.2014 - 01.2015
- Provided administrative support in fast-paced setting for director, managers, and supervisors in health and safety department.
- Performed administrative functions such as project management, research and analysis, data entry, vendor procurement, and arrangement/setup of departmental meetings, events, and conferences.
- Collaborated with director of health and safety on final distribution of master departmental correspondence by preparing, typing, formatting, and proofreading manuals, presentations, memos, and other miscellaneous forms.
- Arranged domestic travel by booking flight, hotel, and vehicle accommodations for director and departmental staff.
- Screened calls through switchboard, recorded messages, and responded to inquiries and requests as needed.
- Maintained office filing system, including paper files, file cabinets, and shared electronic files.
Community Manager
WESTDALE ASSET MANAGEMENT
01.2008 - 01.2013
- Developed and implemented real estate strategies supporting business and financial objectives
- Oversaw team of eight on-site personnel for 400-unit apartment community
- Drove business results in customer service, resident relations, finance, personnel management, leasing, collections, maintenance, revenue heightening, capital improvements, and information reporting
- Created and implemented community’s marketing and event plans to increase prospect traffic and resident retention through social media, outreach marketing, email blasts, and promotional campaigns
- Led initiatives reducing $800,000 annual operating budget by 15%, increased annual revenue by 20%, raised customer satisfaction by 25%, decreased resident issues by 25%, and improved apartment make-ready efficiency by 30%
- Headed formulation, implementation, and successful execution of $800,000 yearly operational budget that remained under budget for five consecutive years.
Leasing Manager
MAC PROPERTY MANAGEMENT
01.2007 - 01.2008
- Spearheaded ongoing supervision, coaching, mentoring, and monitoring of performance for 12 leasing consultants.
- Achieved and maintained acceptable occupancy for 2,000-unit portfolio by providing excellent customer service and conducting business in accordance with policies and procedures, Fair Housing, Fair Credit Reporting Act, and all other applicable federal, state, and local laws.
- Maintained awareness of and responded appropriately to changing market/industry trends and conditions to maintain acceptable occupancy.
- Performed formulation, implementation, and successful execution of marketing initiatives that resulted in a 20% increase in occupancy across the portfolio.
- Led leasing data management processes in the areas of contact management, lead/opportunity management, agreement generation and upload, and resident information upload.
Education
Master in Project Management -
KELLER GRADUATE SCHOOL oF MANAGEMENT
Bachelor of Science - Marketing
CHICAGO STATE UNIVERSITY
Skills
- Proficient in Microsoft Office Suite including Word and Excel 2016
- Executive administration support
- Strong written and verbal communication
- Time management and organizational skills
- Project and schedule management
- Proficient in business and personal travel arrangements
- Proficient in calendar management
- Invoice Processing
- Spreadsheet Tracking
- Business Correspondence
- Process Improvement
Timeline
Executive Assistant/Accounting Associate
Newport Capital Partners
07.2018 - Current
Consumer Care Associate
MORTON SALT
01.2015 - 01.2017
Contractor, Administrative Assistant
Salt
01.2014 - 01.2015
Community Manager
WESTDALE ASSET MANAGEMENT
01.2008 - 01.2013
Leasing Manager
MAC PROPERTY MANAGEMENT
01.2007 - 01.2008
Master in Project Management -
KELLER GRADUATE SCHOOL oF MANAGEMENT
Bachelor of Science - Marketing
CHICAGO STATE UNIVERSITY