Kiara Chambers-Ray

• Assist Regional Sales Managers with quotes and customer orders.

• Coordinate international orders and manage inventory.

• Handle sample and marketing material distribution.

• Input training registrations and manage certificates.

• Analyze inventory levels and anticipate issues.

• Handle invoicing and provide financial reports.

• Review pending orders regularly.

• Manage SAP order entry for improved efficiency.

• Facilitate stakeholder communication.

• Ensure accurate quotes and estimates.

• Coordinate final submittals.

• Maintain databases and project plans.

• Process customer orders promptly and accurately

• Monitor and review financial information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to current and accurate information
• Lead trainer to service desk team members on new Time & Material procedures as well as invoicing/billing processes
• Cross sold services by upgrading clients to different plans and product packages
• Researched, calmed, and rapidly solved client conflicts to prevent loss of key accounts
• Resolve pricing and product discrepancies on requests for quotes and orders
• Compile information and complete quotes as accurately as possible and submit final responses to sales
• Coordinate communication between external clients and internal team members in sales, service desk, and engineering to maximize our responsiveness.