Korie Crumb
Syracuse,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Syracuse Hearing Solutions
11.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Managed approximately 50 incoming calls, emails, and faxes from patients and doctor's offices.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
Master of Arts - Education
LeMoyne College
Syracuse, NYBachelor of Arts - Education
LeMoyne College
Syracuse, NYSkills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Patient Education
Timeline
Patient Care Coordinator
Syracuse Hearing Solutions
11.2021 - Current
Master of Arts - Education
LeMoyne College
Bachelor of Arts - Education
LeMoyne College
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