Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Apex Powersports Pierceton
Pierceton, IN
12.2023 - Current
Directed daily operations for leading powersports dealership, achieving high performance across all functions.
Implemented customer service protocols to elevate client experiences and satisfaction.
Managed staff scheduling to optimize coverage and enhance operational efficiency.
Trained employees on policies and procedures to ensure compliance with standards.
Oversaw inventory management and procurement processes for product availability.
Forecasted customer demand to establish effective pricing strategies and credit terms.
Developed strategic client relationships to foster loyalty and drive business growth.
Monitored payroll and created schedules to adhere to budget constraints.
President
Relentless Industries LLC.
Urbana, IN
08.2015 - Current
Managed daily projects and sales for truck and UTV accessories and custom builds.
Diagnosed mechanical issues across various vehicle types and systems.
Performed routine maintenance on engines, brakes, and transmissions to ensure peak performance.
Utilized diagnostic tools for efficient identification and resolution of technical problems.
Inspected and repaired key vehicle components, including brakes and suspension systems.
Repaired or replaced worn parts using hand and power tools.
Maintained accurate records of repairs, labor, and parts used.
Estimated costs for vehicle repairs based on thorough assessments.
Sales Manager
Loose Moose Motorsports INC.
Pierceton, IN
02.2021 - 12.2023
Company Overview: Polaris Off-Road
Managing the sales department.
Whole good ordering, PG&A ordering for presold orders, and marketing for sales.
The salesman resulted in the 2021 Top Gun winner for Indiana, as well as an estimated 700% growth for the dealership.
Led sales team to exceed targets through strategic planning and training.
Developed strong relationships with customers to enhance loyalty and satisfaction.
Analyzed market trends to identify new business opportunities and customer needs.
Managed inventory levels and ensured product availability for customer demands.
Oversaw daily operations to streamline processes and enhance overall efficiency.
Managed daily operations of sales department, including supervision of staff members.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Created and presented monthly reports to management on sales performance.
Achieved company growth and brand development through market expansion and sales.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Resolved customer complaints regarding sales and service.
Enhanced sales volume through skilled support to both new and inactive customers.
Salesman
Shepherds Chevrolet
N. Manchester, IN
09.2016 - 07.2017
Assisted customers in selecting vehicles tailored to individual needs and preferences.
Conducted test drives to demonstrate vehicle features and advantages.
Managed inquiries via phone, email, and in-person interactions.
Collaborated with finance team to facilitate client vehicle financing options.
Maintained current knowledge of Chevrolet models and industry trends for informed selling.
Established strong customer relationships to drive repeat business and referrals.
Coordinated with service department to ensure satisfaction post-purchase.
Educated customers on product features and technical specifications.
Insurance Agent
Tim Adams State Farm
N. Manchester, IN
03.2015 - 09.2016
Achieved top salesman status in first year as producer.
Assisted clients in selecting suitable insurance policies based on specific needs.
Conducted thorough policy reviews to ensure adequate client coverage.
Educated clients on available insurance products and services.
Built strong client relationships through consistent communication and follow-up.
Trained new agents in systems, procedures, and customer service strategies.
Maintained accurate client records using agency management software.
Processed client payments promptly following established procedures.