Korie Smith
Traverse City
Summary
Accomplished professional with an extensive background in hospitality, food service, and sales within the business sector. Demonstrated success as a former restaurateur, adept at managing all aspects of restaurant operations to consistently deliver exceptional customer experiences. Skilled in overseeing dietary services for a 200-resident care facility, effectively optimizing dietary needs and fostering a positive dining environment. Proficient sales representative for food wholesalers, leveraging industry expertise to build strong partnerships and deliver tailored solutions to diverse clients.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Director of Operations
NoMi STAY Vacation Rentals
01.2024 - Current
- Developed and executed operational strategies to streamline processes.
- Managed and mentored a diverse team to ensure seamless operations.
- Enhanced the guest experience through effective customer service practices.
- Monitored budgets, controlled costs, and optimized revenue streams.
- Analyzed operational data to identify areas for improvement.
Assistant Director/Executive Chef
Sodexo/Unidine/Forefront Healthcare, Grand Traverse Pavilions
12.2021 - 08.2023
- Monitor food preparation methods, portion sizes, dietary needs to ensure residents food is prepared and presented in proper clinical manner.
- Investigate and direct resident inquiries or complaints to medical staff and follow up to ensure proper resolution.
- Inspect meals served for conformance to prescribed diets and standards of taste and appearance.
- Communicate proper dietary and service needs to residents and medical staff.
- Ensure accurate ordering and staffing needs per resident occupancy.
Owner, Managing Partner
Dockside Party Store
05.2015 - 10.2021
- Developed and implemented a weekly hot lunch program, fostering a welcoming environment and driving daily sales.
- Successfully launched a second location in September 2015, expanding the business footprint and customer base.
- Established an online platform for jerky sales, enhancing accessibility and reaching a broader market.
- Collaborated with local wineries and event centers to create additional revenue streams and strengthen community partnerships.
- Cultivated a positive and inclusive company culture, resulting in annual sales growth to $1.5 million for both locations.
Sales Representative
Berg horst Food Services
02.2013 - 08.2015
- Cultivated relationships with customers in Northern Michigan territory.
- Added 30 new customers to the territory and continued to have many more in the pipeline each quarter.
- Ensured that customers received the highest level of sales and customer service.
Owner/General Manager
Soul Hole Restaurant
12.2011 - 12.2012
- Altered menu to become more cost-effective and efficient.
- Improved culture and developed a team of high performing employees.
- Responsible for all marketing, hiring, purchasing, and catering.
- Increased Trip Advisor Ranking from 40 to 2 in Traverse City.
- Partnered with local Catholic charity for weekly lunch donations.
General Manager
Chipotle Mexican Grill
10.2005 - 12.2010
- Effectively trained and promoted 20 managers, including 4 general managers, demonstrating strong leadership and talent development skills.
- Achieved consistent national recognition in the top quartile for sales and employee satisfaction, reflecting a commitment to excellence.
- Earned a place on the prestigious Restaurateur list for outstanding performance and leadership.
- Successfully opened 5 of the first 12 restaurant locations in Michigan, showcasing expertise in launching new markets.
- Served as a training consultant for the Briarwood, Michigan location, providing guidance and support to ensure operational success.
Education
College of Business
Michigan State University
East Lansing, MI01.2002
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Lansing Community College
Lansing, MI01.2002
Skills
- Over 20 years of extensive experience in restaurant and hospitality environments
- Expertise in cultivating and maintaining strong relationships with customers, vendors, and team members
- Highly organized and self-motivated leader with exceptional attention to detail
- Proven track record in developing and training over 20 managers and general managers for Chipotle
- Successfully launched and managed the opening of over 10 Chipotle restaurants in the Michigan market
- Operational efficiency
- Strategic planning and execution
- Business management
- Leadership training
- Schedule oversight
- Operations management
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Customer service management
- Effective leader
- Customer relations
- Relationship building
Timeline
Director of Operations
NoMi STAY Vacation Rentals
01.2024 - Current
Assistant Director/Executive Chef
Sodexo/Unidine/Forefront Healthcare, Grand Traverse Pavilions
12.2021 - 08.2023
Owner, Managing Partner
Dockside Party Store
05.2015 - 10.2021
Sales Representative
Berg horst Food Services
02.2013 - 08.2015
Owner/General Manager
Soul Hole Restaurant
12.2011 - 12.2012
General Manager
Chipotle Mexican Grill
10.2005 - 12.2010
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Lansing Community College
College of Business
Michigan State University
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