Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Kori L. Martin

Dallas,TX

Summary

Experienced bartender with exceptional customer service skills and a motivated attitude. Adept at maintaining a clean, organized, and well stocked bar area. Knowledgeable on classic and craft cocktails, beer, and wine. Successful at delivering quality service in a fast paced environment with high volume guests.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

The Foundation Room
02.2024 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

The Porch
06.2023 - 05.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Obtained cash bank and stocked service bar to prepare for operation.

Managing Bartender

Urban Coalhouse
01.2013 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Engaged in suggestive selling and other sales techniques.
  • Established rapport with customers by providing friendly and attentive service.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Customer Service Associate

ShopRite
11.2011 - 01.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.

Education

No Degree -

Middlesex County College
Edison, NJ

No Degree - Make Up

Artist Make Up Acadamy
Hoboken, NJ
01.2018

High School Diploma -

Spotswood High School
Spotswood, NJ
06.2012

Skills

  • Beverage Preparation
  • Payment Processing
  • Customer Service
  • POS (Toast, Aloha, Square, Micros)
  • Handling Difficult Customers
  • Responsible Alcohol Service
  • Suggestive Selling
  • Menu Memorization

Certification

TABC

Food Handlers

Timeline

Bartender

The Foundation Room
02.2024 - Current

Bartender

The Porch
06.2023 - 05.2024

Managing Bartender

Urban Coalhouse
01.2013 - 04.2023

Customer Service Associate

ShopRite
11.2011 - 01.2013

No Degree -

Middlesex County College

No Degree - Make Up

Artist Make Up Acadamy

High School Diploma -

Spotswood High School

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Kori L. Martin