Zendesk
Korin Holden
Summary
Recent graduate with a solid understanding of case management and practical experience acquired through academic projects. Demonstrates exceptional abilities in teamwork, problem-solving, and time management. Prepared to begin a career journey and make meaningful contributions to the community with unwavering dedication and determination.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
HopsiceMD
West Covina, CA
09.2020 - Current
- Streamlines live chat processes to enhance Customer Success Management, maintaining a KPI approval rating of 98%
- Develops engaging presentations and conducts training webinars to support client EMR experience
- Collaborates with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Increases first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
Client Relations Specialist
Webstyle
Los Angeles, CA
02.2018 - 06.2020
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Delivered exceptional service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Implemented proactive outreach campaigns to maintain open lines of communication with clients between transactions.
- Oversaw substantial website redesigns and had a project deadlines KPI of 91%.
- Managed and processed invoices, collected payments, and collections
Reservations Manager
Sunny Days Vacation Rentals
Hollywood, CA
05.2014 - 02.2017
- Managed walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams, improving occupancy by 10%
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Resolved challenges with landlords, leasing contracts, and bug infestations
- Assisted guests and travel partners with questions throughout entire booking cycle.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH04-2024
Associate of Arts - Communications
Mt. San Antonio College
Walnut, CA09.2008
Skills
- Client Account Oversight
- User Education
- CPR Certification
- Peer Support Counseling
- Detailed Case Documentation
- Patient Care Support
- Client Relationship Development
- Zendesk Proficiency
- Microsoft Office Proficiency
- Advanced Google Workspace Skills
- Live Chat Support
- Cross-Cultural Communication
- Resource Coordination
- Problem-Solving Expertise
- Crisis Management Skills
- Psychoeducational Support
Software
Google Workspace
Monday
MS Office
EMRs
Timeline
Technical Support Specialist
HopsiceMD
09.2020 - Current
Client Relations Specialist
Webstyle
02.2018 - 06.2020
Reservations Manager
Sunny Days Vacation Rentals
05.2014 - 02.2017
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Communications
Mt. San Antonio College