Zendesk
Korin Holden
Summary
Recent graduate with a solid understanding of case management and practical experience acquired through academic projects. Demonstrates exceptional abilities in teamwork, problem-solving, and time management. Prepared to begin a career journey and make meaningful contributions to the community with unwavering dedication and determination.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
HopsiceMD
09.2020 - Current
- Streamlines live chat processes to enhance Customer Success Management, maintaining a KPI approval rating of 98%
- Develops engaging presentations and conducts training webinars to support client EMR experience
- Collaborates with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Increases first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
Client Relations Specialist
Webstyle
02.2018 - 06.2020
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Delivered exceptional service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Implemented proactive outreach campaigns to maintain open lines of communication with clients between transactions.
- Oversaw substantial website redesigns and had a project deadlines KPI of 91%.
- Managed and processed invoices, collected payments, and collections
Reservations Manager
Sunny Days Vacation Rentals
05.2014 - 02.2017
- Managed walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams, improving occupancy by 10%
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Resolved challenges with landlords, leasing contracts, and bug infestations
- Assisted guests and travel partners with questions throughout entire booking cycle.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH04-2024
Associate of Arts - Communications
Mt. San Antonio College
Walnut, CA09.2008
Skills
- Client Account Oversight
- User Education
- CPR Certification
- Peer Support Counseling
- Detailed Case Documentation
- Patient Care Support
- Client Relationship Development
- Zendesk Proficiency
- Microsoft Office Proficiency
- Advanced Google Workspace Skills
- Live Chat Support
- Cross-Cultural Communication
- Resource Coordination
- Problem-Solving Expertise
- Crisis Management Skills
- Psychoeducational Support
Software
Google Workspace
Monday
MS Office
EMRs
Timeline
Technical Support Specialist
HopsiceMD
09.2020 - Current
Client Relations Specialist
Webstyle
02.2018 - 06.2020
Reservations Manager
Sunny Days Vacation Rentals
05.2014 - 02.2017
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Communications
Mt. San Antonio College
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