Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Korina Garcia

Aurora,IL

Summary

Enhancing operational efficiency and customer satisfaction. Excelled in team building and problem-solving, driving staff performance and reducing inventory discrepancies. Skilled in relationship management and detailed planning, achieving over 100% of yearly goals. Demonstrates adaptability and a customer-centric approach, ensuring business growth and excellence.

Overview

12
12
years of professional experience

Work History

Assistant Manager

DKNY
01.2022 - Current
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Develop strong working relationships with staff, fostering a positive work environment.
  • Schedule staff shifts to ensure proper coverage.
  • Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintain a clean, safe, and organized store environment to enhance the customer experience.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assist in organizing and overseeing tasks to drive operational excellence.
  • Collaborate with the management team to develop strategic plans for business growth and improvement.
  • Set targets for employees to drive company success and strengthen motivation.

Supervisor

PARTY CITY
09.2012 - 12.2021
  • Review and resolve differences between accounting information and crash drawers
  • Managed all aspects of store presentation for organizational and customer satisfaction
  • Oversee and facilitate successful functions of all departments
  • Analyze and control all inventory discrepancies on a daily basis
  • Took initiative in educating employees, pushing products, and collaborating with loss prevention to mitigate theft and risk
  • Participate in other store remodels and relocations

Financial Supervisor/Administrative Assistant

Liedtke Orthodontics
12.2019 - 08.2021
  • Perform general office duties such as order supplies, manage database systems, and basic bookkeeping
  • Collect and organize patient documents, clinical records, and office reports
  • Answer patient phone calls regarding scheduling appointments, insurance eligibility and benefit inquiries, and over the phone payments
  • Oversee the verification of insurance policies and authorize claim submission efficiently
  • Open, sort, and distribute incoming correspondence and medical documentation
  • Explain policies, procedures, and services to patients in a manner that allows them to better understand the details and terms of their treatment plan
  • Balances and reconciles accounts; adjusts and corrects daily journal entries
  • Prepare the end of monthly financial statements and administrative reports

Sales Associate

PANDORA
11.2019 - 04.2021
  • Organize and maintain store products
  • Maintain and exceeded daily store goals throughout the year
  • Market new products for customers' satisfaction
  • Perform cashier duties such as, performing all checkout and return procedures quickly and in a timely manner
  • Provide exceptional customer services

Personal Service Representative

HINSDALE ORTHOPAEDICS
10.2016 - 09.2019
  • Assist with coordinating President's schedule and daily routines
  • Answer patient phone calls regarding registration, scheduling appointments, insurance eligibility and benefit inquiries, and over the phone or in person payments
  • Balance money end of the day
  • Resolving Conflicts
  • Assist with new employee training
  • Open, sort, and distribute incoming correspondence and medical documentation to appropriate Doctors and staff

Sales Associate

GARAGE
12.2014 - 03.2016
  • Maintained and exceeded daily store goals throughout the year
  • Oversee and facilitate successful functions of store products
  • Analyze and control all inventory discrepancies on a daily basis
  • Managed all aspects of store presentation and ensured customer satisfaction
  • Cashier duties and assist with daily bank deposits

Education

No Degree - Sonography

Waubonsee Community College
Sugar Grove, IL
06-2018

High School Diploma -

East Aurora High School
Aurora, IL
06-2010

Skills

  • Adaptability
  • Communication
  • Team building
  • Customer-centric
  • Problem-solving
  • Organization
  • Attention to detail
  • Planning
  • Relationship management
  • Training and development

References

  • Ramon Soto, DKNY Store Manager, (630) 306-1304, ramon.soto85@yahoo.com
  • Sherman Wilkes, Party City Store Manager, (630) 518-6133, swilkesjr@yahoo.com
  • Edith Nevarez, Mentor, (630) 881-7426, edithnevarez90@gamil.com
  • Phu Le, Mentor, (331) 643-7818, phu.ty.le.92@gmail.com

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

DKNY
01.2022 - Current

Financial Supervisor/Administrative Assistant

Liedtke Orthodontics
12.2019 - 08.2021

Sales Associate

PANDORA
11.2019 - 04.2021

Personal Service Representative

HINSDALE ORTHOPAEDICS
10.2016 - 09.2019

Sales Associate

GARAGE
12.2014 - 03.2016

Supervisor

PARTY CITY
09.2012 - 12.2021

No Degree - Sonography

Waubonsee Community College

High School Diploma -

East Aurora High School

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