Open To Work
KORINA MACATO
West Chester
Summary
Self-motivated individual with a very strong work ethic. Efficiently completes administrative tasks utilizing exceptional organizational, customer service and communication skills. Works well individually, in teams and capable of taking a leadership role. Effective listening and problem-solving skills to assist in completing any administrative tasks.
Overview
5
5
years of professional experience
Work History
Customer Care Consultant
Jushi
Springdale
10.2025 - Current
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Operate cash register, computer-based POS system, and cash drawer
- Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
- All other job duties as assigned
Facility Help Desk
Let's Play Sports Inc.
Mason
02.2023 - Current
- Collaborated with other staff members to ensure the smooth operations of multiple sports tournaments while effectively communicating with customers and responding to their needs.
- I updated customer profiles and built them myself when they had trouble.
- Leveraged effective verbal and written communication which has led to an increase in customer satisfaction during their visit.
- Functioned as Project Manager and provided effective leadership to track staff's progress which led to an increase in completion rates on assigned projects from complex managers.
- Developed and implemented game schedules which fulfilled the customers' requests while also maximizing the time afford to conduct business during operating hours.
- Identified and created workflow processes for staff members which increased staff efficiency.
- Navigated a demanding environment successfully with on average over 100 customers while simultaneously delivering an outstanding guest experience.
- Cultivated a strong work climate and ethics among employees by demonstrating diligence, patience and respect for all staff members and customers.
- Instructed new employees on proper policies and procedures for day-to-day operations to include facility opening/closing requirements.
- Applied expert knowledge in analytics, problem solving, and change management to assess the impact of current and forecasted market conditions.
- Advised, trained, coached, and mentored peers and subordinates in daily operations and technical procedures; enforced safety protocols and helped reduce workplace mishaps.
- Input new data in our system intaking customers information and updating them when required.
- Monitored department metrics progression on a weekly basis and provided recommendations for improvement; analyzed metrics and developed new methods for reporting to align with organizational goals.
Human Resources / Talent Acquisition
DB Schenker
Florence
10.2024 - 05.2025
- Supported the Talent Acquisition team and Operational Managers in recruiting new and strong candidates.
- Assisted in the onboarding process of new recruits.
- Overviewed HR and administrative functions such as ADP, recruitment, onboarding, office management, and employee relations.
- Organized meetings and events, and handling visitor coordination.
- Coordinate all pre-employment testing for candidates considered upon job offer. Including international hires, reviewing screening results and rescheduling as necessary.
- Support the success of the Talent Acquisition team by focusing on recruitment analytics.
- Tracked the department's recruitment metrics and provided data to executives.
- Took initiative to consult with the hiring manager to understand the required skills, competencies, the impact on the role, and the ideal fit to the team and company's initiatives and strategy.
- Use traditional and non-traditional recruiting techniques to attract and evaluate candidates.
- Recruitment & Onboarding: Job posting, resume screening, interview scheduling, and onboarding support.
Senior Science Intern | Laboratory Assistant
Gravity Diagnostics
Covington
10.2020 - 01.2023
- Supported scientists and researchers by performing a variety of tasks in a laboratory.
- Mentored and trained peers and subordinates in daily operations and technical procedures; enforced safety protocols and helped reduce workplace mishaps and collaborated with other departments.
- Managed and instructed science interns on day-to-day operations which led to an increase in efficiency.
- Played a key role in teaching, coaching and mentoring science interns on proper policies and procedures in the laboratory which increased their production rate.
- Processed over 20,000 Toxicology samples with zero errors.
- Collaborated with several departments to ensure completion of all assigned tasks.
- Monitored department metrics progression on a weekly basis and provided recommendations for improvement; analyzed metrics and developed new methods for reporting to align with organizational goals.
Education
Bachelor of Arts (B.A.) - Organizational Leadership, Marketing Minor
Northern Kentucky University
Skills
- Microsoft Office Suite 365
- Google Workspace
- Mac
- Microsoft Windows
- Applicant Tracking Software
- Avature
- Indeed
Technical Competencies
Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Calendar, Contacts, Meet & Chat), Mac, Microsoft Windows, Avature, Indeed
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Customer Care Consultant
Jushi
10.2025 - Current
Human Resources / Talent Acquisition
DB Schenker
10.2024 - 05.2025
Facility Help Desk
Let's Play Sports Inc.
02.2023 - Current
Senior Science Intern | Laboratory Assistant
Gravity Diagnostics
10.2020 - 01.2023
Bachelor of Arts (B.A.) - Organizational Leadership, Marketing Minor
Northern Kentucky University