KORINN M. SCHROEDER

• Provided home-based and telehealth peer support services to youth and families enrolled in WISe (Wraparound with Intensive Services), ensuring accessibility and flexibility in care.
• Facilitated strengths-based support and skill-building to help families navigate behavioral health challenges, educational needs (IEPs/504 plans), and complex system involvement (CPS/DCYF, juvenile justice, care provider, hospital, and school teams).
• Collaborated within a multidisciplinary WISe team of healthcare providers, natural supports, and system partners to develop and implement individualized care plans.
• Empowered caregivers to increase advocacy skills, self-efficacy, and capacity to support their child’s recovery, stability, and long-term success.
• Documented services and progress in ECM (Electronic Case Management) and Salesforce clinical records systems, ensuring accuracy and compliance with Medicaid billing standards, WISe fidelity, and agency policy.
• Provided rotating coverage for the agency’s 24/7 crisis line, delivering immediate peer support and crisis intervention to families in need.

• Company Overview: Spokane, WA
• Provided support, crisis intervention, accompaniment, and advocacy for primary and secondary survivors of sexual violence, and other trauma/crimes.
• Staffed the 24-hour Sexual Violence Crisis Hotline.
• Responded on call, in person, to reports from SPD law enforcement and hospital emergency room staff regarding sexual assault and trauma.
• Acted on behalf of survivors in medical/hospital settings to ensure victims' interests were represented and rights upheld, including those of minor children.
• Worked closely with vulnerable and diverse populations, respecting cultural differences and supporting individual and family-driven choices.
• Led critical response efforts, serving as liaison between victims, families, law enforcement, investigators, and treatment providers.
• Mediated highly turbulent, emotionally elevated situations with quick decision-making in chaotic environments.
• Utilized trauma-informed practices and a victim/patient-centered personalized approach.
• Spokane, WA

• Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
• Assessed safety risks associated with living environments or activities of daily living.
• Supported clients during hospital admissions and discharges.
• Maintained accurate client records in accordance with agency policies and procedures.
• Provided crisis intervention services when needed.
• Monitored and evaluated youth progress, adjusting cross system care plans as needed.
• Educated clients on available resources and services within their communities.
• Coordinated with other health professionals to develop individualized plans of care for clients.
• Conducted initial assessments and evaluations of patient's needs.
• Facilitated referrals to community resources such as housing, transportation, employment opportunities.

• Directed daily operations of a family shelter program serving parents with infants and young children, ensuring a safe, trauma-informed, and supportive environment.
• Supervised and trained a team of shelter staff, including two full-time case managers, assigning guests to caseloads and monitoring delivery service to ensure consistent, high-quality support.
• Developed and implemented individualized service plans for families, coordinating with healthcare providers, social services, and community partners to support housing stability and well-being.
• Ensured compliance with agency policies, state regulations, and funding requirements, including accurate documentation, reporting, and quality assurance.
• Facilitated caregiver education and support groups to strengthen parenting skills, promote infant health, and foster long-term family stability.
• Built collaborative partnerships with local agencies, healthcare systems, and community resources to expand referral networks and improve outcomes.
• Managed program budgets, tracked outcomes, and contributed to grant writing and program development to sustain and grow services.
• Conducted regular meetings with team members to review progress and address any issues or concerns.
• Developed and maintained project plans, schedules, and budgets.

• Company Overview: Spokane, WA
• Provided individualized case management reviews, assisting individuals in evaluating the effectiveness of their current ITP/ISP on file.
• Assisted in constructing personal recovery plans, ensuring integration into the treatment provider's structure.
• Created and maintained a supportive structure, supervising and leading peer-to-peer support groups.
• Demonstrated extensive knowledge of recovery and holistic wellness principles and shared this information with others struggling during recovery.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Assisted individuals in identifying and re-engaging with family, friends, and other natural supports to build a support system.
• Observed strict regulations and procedures regarding confidentiality of personal and health information.
• Provided supportive, follow-up care and ongoing case management through home visits.
• Actively accompanied, mediated, and advocated during medical appointments, addressing barriers, and supporting families.
• Delivered scheduled activities promoting recovery, self-advocacy, natural supports, and maintenance of community living skills.
• Spokane, WA

• Mindful Ministry: Pastor Jeanine Kemple

.Overview

• Divinity Student (2016 – 2017): Advanced biblical studies, scripture analysis, and interpretation (discernment).
• Gained training in discernment, ethics, confidentiality, privacy, and privilege.
• Developed skills in communication, public relations, and public speaking.
• Completed coursework in sociology, psychology, and human development.
• Built supportive services and networking connections.
• Internship (2017 – 2018): Mirrored the senior pastor in leadership and service delivery.
• Supervised staff, youth, and older adult ministry programs.
• Led community outreach and officiated services such as weddings, baptisms, memorials, and funerals.
• Participated in fundraising and community engagement efforts.
• Provided nursing home, hospice, and palliative patient and family support.
• I instructed the Life Skills Program and facilitated multiple neighborhood support groups.
• Organized and led bible study classes for members of the church congregation.

• Company Overview: Seattle, WA
• Delivered operational consulting and workflow optimization for medical clinics, private practice physicians, behavioral health agencies, and rehabilitation centers.
• Conducted needs assessments and implemented evidence-based strategies to improve patient care, staff efficiency, and regulatory compliance.
• Provided training and guidance on best practices in clinical documentation, billing processes, and HIPAA compliance.
• Developed and implemented quality improvement initiatives to enhance service delivery and patient outcomes.
• Facilitated cross-functional collaboration between medical, administrative, and behavioral health teams to streamline communication and care coordination.
• Advised the CEO on strategic planning, policy development, and resource allocation to support organizational growth and sustainability.
• Promoted from Consultant to COO, to Partner.
• Seattle, WA.

• Company Overview: Spokane, WA
• Supervised and scheduled home health staff, ensuring adequate coverage and timely service delivery.
• Monitored staff performance through field visits, chart reviews, and client feedback to ensure quality of care.
• Ensured adherence to individualized care plans and updated them in coordination with healthcare providers.
• Provided training, mentorship, and performance evaluations for CNAs, LPNs, and NARs.
• Maintained compliance with agency policies, state regulations, and accreditation standards.
• Addressed and resolved client or family concerns regarding care or service delivery.
• Coordinated communication between clients, families, caregivers, and healthcare providers.
• Managed incident reporting, follow-up, and corrective actions when necessary.
• Oversaw documentation accuracy in client records and ensured timely submission of required reports.
• Facilitated continuing education and in-service training for staff to maintain licensure and skill.
• Spokane, WA