Summary
Overview
Work History
Education
Skills
Timeline
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Korinna Canada

Lakeport,CA

Summary

Skilled in critical thinking and communication, My ability to multitask and maintain attention to detail ensured high-quality service across diverse roles, enhancing team productivity and customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

Psychiatric Technician Trainee

Napa State Hospital
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.

Caregiver

Villa Capri
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Mail Carrier

USPS
02.2019 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Ensured safe operation of vehicles with professional conduct.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Handled mail and packages with care to prevent damage during delivery.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.

CNA

At Home Caregivers
01.2018 - 02.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Supervisor

Ross Dress for Less
12.2014 - 12.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Diploma -

Hance
Kelseyville, CA
06.2012

Skills

  • Clinical do
  • Critical thinking
  • HIPAA requirements
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Detail-orientated

Timeline

Mail Carrier

USPS
02.2019 - Current

CNA

At Home Caregivers
01.2018 - 02.2019

Supervisor

Ross Dress for Less
12.2014 - 12.2015

Psychiatric Technician Trainee

Napa State Hospital

Caregiver

Villa Capri

Diploma -

Hance

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Korinna Canada