Korinne McDonald
Spring Hill,KS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Apartment Leasing Consultant
Block Multifamily
08.2021 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
- Coordinated with property owners to address any concerns or requests, ensuring a positive working relationship for all parties involved.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Communicated effectively with owners, residents, and on-site associates.
Apartment Leasing Consultant
Yarco
08.2020 - 08.2021
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
Investigative Assistant
McDonald Investigation
06.2018 - 08.2020
- Performed surveillance and investigated various cases
- Performed covert insurance investigations to gather additional evidence
- Assisted Lead Investigator with various tasks
- Maintained confidentiality of sensitive information to uphold the integrity of ongoing investigations.
- Conducted extensive online searches on individuals or businesses under investigation, revealing key insights into their background or dealings.
- Utilized advanced research techniques to uncover hidden connections between suspects or persons of interest, contributing to breakthroughs in investigations.
- Enhanced case resolution by efficiently organizing and analyzing evidence for investigators.
- Conducted background checks to gather valuable information, aiding in case progression.
Front And Back Desk Attendant
Prairie Life
12.2017 - 05.2018
- Managed customer complaints and rectified issues to complete satisfaction
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
- Inputted information from customer calls and onsite service visits into the company's system
Education
Some College (No Degree) - General Studies
Johnson County Community College
Overland Park, KSHigh School Diploma -
Feather Ridge Academy
4 2018
Skills
- Customer assistance and interaction
- Email and telephone decorum
- Multi-line telephone skills
- Flexible
- Detail oriented
- Open and clear communicator
- Multitasking ability
- Goal-Oriented
- Teamwork orientation
- Fair Housing Laws
- Customer Service
- Team Collaboration
- Telephone and email etiquette
- Creative Problem-Solving
- Building rapport
- CRM Software
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
Timeline
Apartment Leasing Consultant
Block Multifamily
08.2021 - Current
Apartment Leasing Consultant
Yarco
08.2020 - 08.2021
Investigative Assistant
McDonald Investigation
06.2018 - 08.2020
Front And Back Desk Attendant
Prairie Life
12.2017 - 05.2018
Some College (No Degree) - General Studies
Johnson County Community College
High School Diploma -
Feather Ridge Academy
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