Kori Ann Pinkston

Data Science Level I Certificate.

• Coursework in Python programming, statistics, and machine learning concepts.
• Hands-on experience with data analysis, cleaning, and visualization using tools.
• Focus on practical applications of data science, including exploratory data analysis, and basic predictive modeling.
• Developing foundational knowledge in data ethics, data storytelling, and communication of insights.

Database Level 1 Certificate.

• Training in relational database concepts, SQL query writing, and database design.
• Practical experience with Microsoft Access and SQL Server.
• Focused on data organization, integrity, and management best practices.
• Learning to build queries, forms, and reports to support business decision-making.

• Stepped out of my comfort zone to take on new responsibilities, gaining valuable confidence and experience in the process.
• Played a key role in developing a customer management system, offered hands-on technical support, and quickly picked up the quoting process to provide timely and accurate solutions.
• Provide excellent customer service by handling policy questions, renewals, and transitions to ensure a smooth experience for clients.
• Improve team workflows by creating and refining systems that make processes more efficient and effective.
• Work closely with teammates to solve problems, delegate tasks, and share knowledge to keep everything running smoothly.
• Stay organized and manage multiple priorities in a busy environment while consistently meeting goals.
• Take on additional technical responsibilities outside my primary role to support the team and contribute to overall success.

• Developed a strong knowledge of coffee and brewing methods to recommend drinks and roasts tailored to customer preferences.
• Prepared a variety of beverages quickly and consistently in a fast-paced environment, maintaining high-quality standards.
• Maintained cleanliness and organization in a small workspace while managing multiple tasks efficiently.
• Built meaningful relationships with customers, creating a welcoming and friendly atmosphere.
• Collaborated with team members to ensure smooth operations and excellent service during peak hours.

• My aim as the FOH manager at BSH is to build a friendly atmosphere that focuses on people. This involves supporting and adapting to employees needs, creating a community-centered space, and reshaping the culture of the service industry to allow more human centric communication and transparency.
• I strive to make a safe and inclusive environment where everyone feels comfortable, fostering connections that go beyond a typical coffee shop interaction.
• Growing from team member, to lead to manager within the shop.
• Leading by example with friendly customer service, building relationships with regulars, and fostering strong community ties.
• Addressing concerns and resolving issues by ensuring everyone's voice is heard and working together towards solutions.
• Management of up to 20 employees at a time, adapting and understanding everyone’s unique and individual qualities and lifestyles.
• Focusing on a work/life balance and ensuring satisfaction in and outside of work as much as possible.
• From helping guide people through how to get health insurance, writing recommendation letters to colleges to adapting to school schedules and ensuring everyone is able to take adequate time off to maintain happiness and sustainability within the workplace.
• I am committed to the growth of employees both in and outside of work.
• Overhauled and redesigned inventory management, ordering guides, clear documentation of all house recipes and guides to employee workflow, including open and close shift duties.
• Designed seasonal menus and recipes on a monthly basis, creating both physical menus and digital content for exposure in store and on social media.
• Created and implemented a review, promotion and write up system.
• Establishing and maintaining relationships with distributors to bring in local products and promote them within the business.
• Versatility and adaptability to be able to understand and step into any position within the business from baking to cashier duties, training and management tasks.