Korissa Bennett
Columbus ,GA
Summary
Proven professional with extensive experience in patient care and customer service, notably at Alorica. Excelled in time management and compassionate support, enhancing patient satisfaction and streamlining processes for efficiency. Achieved significant improvements in patient flow management and service delivery, demonstrating a strong commitment to quality control and relationship building. Certified in CPR/AED, embodying dependability with a keen attention to detail. Hardworking Phlebotomy Coordinator with an organized and detail-oriented approach to keeping department running smoothly and efficiently on a daily basis. Knowledgeable about related procedures and administrative requirements. Offering 10 years of progressive healthcare experience.
Overview
12
12
years of professional experience
Work History
Caregiver
Acumen Fiscal Agency
7030 Bridemill Way
02.2023 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Case Manager
Humana
Remote
01.2023 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Customer Service Representative
Alorica
Remote
06.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Private Duty Caregiver
Spring Habor
Columbus, GA
11.2018 - 12.2022
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Coordinated appointments and transportation services for clients requiring medical or personal visits outside the home.
- Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
- Developed trusting relationships with clients'' families through open communication channels and regular updates on progress or concerns.
- Demonstrated professionalism and confidentiality by respecting clients'' personal boundaries, privacy, and maintaining a discreet demeanor in sensitive situations.
Phlebotomy
Jack Hospital
Montgomery, AL
01.2012 - 05.2014
- Mentored junior phlebotomy technicians on effective blood draw techniques and best practices, elevating overall team performance.
- Supported successful accreditation efforts by diligently adhering to regulatory requirements for phlebotomy practice within the facility.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
- Provided exceptional customer service to patients and their families while addressing any concerns or questions related to the phlebotomy process.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Enhanced patient satisfaction by streamlining the phlebotomy process and reducing wait times.
Education
Diploma -
Hardaway High School
Columbus, GA05.2012
Skills
- Time Management
- Respectful and Compassionate
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Housekeeping
- Patient preparation
- Data Entry
- Patient Flow Management
- Quality Control
- Recording data
- HIPAA
- Communication abilities
- Medical terminology knowledge
- Patient support
- Customer Service
- Attention to Detail
- Certified in CPR/AED
- Appointment Scheduling
- Relationship Building
- Fluid Intake Monitoring
Timeline
Caregiver
Acumen Fiscal Agency
02.2023 - Current
Case Manager
Humana
01.2023 - 06.2023
Customer Service Representative
Alorica
06.2021 - 01.2023
Private Duty Caregiver
Spring Habor
11.2018 - 12.2022
Phlebotomy
Jack Hospital
01.2012 - 05.2014
Diploma -
Hardaway High School