Kori Dozbaba
Dubuque,IA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Virtual Office Manager
Great Scott Consulting
07.2025 - Current
- Managed virtual office operations and streamlined communication across teams.
- Developed and implemented efficient administrative processes to enhance productivity.
- Coordinated scheduling and calendar management for executive leadership team.
- Oversaw project management tools, ensuring timely task completion and collaboration.
- Analyzed operational workflows, identifying areas for process improvements and cost savings.
- Implemented digital filing systems to improve document retrieval and organization efficiency.
- Streamlined office processes by implementing efficient virtual management systems.
- Completed bi-weekly payroll for five employees.
Patient Access Associate
Unity Point Finley Hospital
05.2024 - 07.2025
- Facilitated patient registration processes to enhance efficiency and reduce wait times.
- Managed insurance verifications and pre-authorizations to ensure compliance with protocols.
- Streamlined appointment scheduling, improving patient access to services.
- Assisted with training new staff on electronic health record systems and workflows.
- Coordinated with clinical teams to ensure timely patient admissions and discharges.
- Led initiatives to improve data accuracy in patient records, enhancing operational efficiency.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
Barista
Habits Coffee & Mini Donut Co.
09.2023 - 05.2024
- Crafted high-quality espresso beverages to meet customer specifications.
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Trained new baristas on equipment operation and beverage preparation techniques.
- Managed inventory levels, contributing to effective stock control and minimizing waste.
- Upsold menu items by effectively communicating product features and promotions to customers.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
Multicategory Paraprofessional
Table Mound Elementary
02.2023 - 05.2023
- Supported classroom instruction by assisting teachers with lesson preparation and material organization.
- Facilitated individual and group activities, promoting student engagement and collaboration.
- Implemented behavior management strategies to enhance student focus and participation.
- Collaborated with educators to identify students' needs and tailor support initiatives accordingly.
- Assisted in monitoring student progress, providing feedback to teachers on academic performance.
- Maintained a safe and positive learning environment through proactive supervision of students.
- Developed rapport with students, fostering trust and encouraging open communication for better learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Shift Supervisor
Starbucks
01.2011 - 01.2023
- Supervised daily operations ensuring exceptional customer service and product quality.
- Trained and mentored new team members on company standards and operational procedures.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented training programs that improved team productivity and performance consistency.
- Led team meetings to discuss goals, share feedback, and drive engagement initiatives.
- Resolved customer complaints promptly, enhancing overall customer satisfaction scores.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Administrative Assistant
Bradley Allen & Associates
12.2006 - 12.2012
- Managed scheduling and calendar organization for executives, ensuring optimal time management.
- Developed and maintained filing systems for confidential documents to streamline information retrieval.
- Implemented new software tools to improve task tracking and communication among team members.
- Coordinated office operations to enhance workflow efficiency and support team activities.
- Conducted regular audits of office supplies and resources, reducing costs through effective inventory management.
- Facilitated internal meetings by preparing agendas, taking minutes, and following up on action items.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Medical Coding Certificate - Medical Coding
U.S. Career Institute
Dubuque, IA07.2025
Some College (No Degree) - Nursing
Colorado Christian University
Lakewood, COSkills
- Scheduling coordination
- Document management
- Meeting planning
- Customer service
- Clear oral/written communication
- Organizational skills
- Office administration
- Billing
- Data entry
- Customer relations
- Payroll processing
- Scheduling
- Account reconciliation
- Inventory control
- Administrative support
- Project management
Timeline
Virtual Office Manager
Great Scott Consulting
07.2025 - Current
Patient Access Associate
Unity Point Finley Hospital
05.2024 - 07.2025
Barista
Habits Coffee & Mini Donut Co.
09.2023 - 05.2024
Multicategory Paraprofessional
Table Mound Elementary
02.2023 - 05.2023
Shift Supervisor
Starbucks
01.2011 - 01.2023
Administrative Assistant
Bradley Allen & Associates
12.2006 - 12.2012
Medical Coding Certificate - Medical Coding
U.S. Career Institute
Some College (No Degree) - Nursing
Colorado Christian University